Job Overview:
As a Project Manager at Khoros, you will be responsible for the successful delivery of our customers' projects. In this position, you will be responsible for working with a portfolio of customers that have strategic roadmap visions to bring to life. This requires an organized, articulate, and detailed oriented person who is comfortable collaborating with customers to define scope, track the associated budget and deliver projects. We are seeking an individual who possesses a unique mix of strong project management experience, social understanding, and technical knowledge to join our growing team. This individual must also possess strong customer relationship management skills and be ready and willing to work with a small number of high touch customers for an extended period of time. This is an important role, in which you will be responsible for working with our diamond tier customers to grow and evolve their communities.
Some responsibilities include:
Manage multiple, parallel software deployment projects for diamond tier customers
Coordinate and manage internal and external resources, both technical (consultants, production operations) and non-technical (product experts, user interface consultants, designers)
Work with customers on the definition and execution of their overall project plans
Willingness to work in undefined territory with customers as we shape a roadmap together
Manage the client relationship and set customer expectations during project implementations
Identify account expansion opportunities and support Sales to close them
Follow Khoros Project Implementation Methodology and PMO Guidance
Document functional and technical specifications of proposed solutions
Create Statements of Work for projects, and change requests as needed
Build Change Management frameworks to contribute to PMO best practices and evolution
Contribute to constant improvement of Khoros project management practices
Coordinate training and mentorship for the customers' team
Learn, develop, and share best practices
You might be a good fit if:
Bachelor's degree from an accredited university
5+ years of hands-on project management experience at a software product company or consulting firm, with at least three years managing projects in consumer facing web applications (web sites, social interaction sites, support sites, etc)
Experience managing fixed fee, T&M, and milestone-based projects with budgets exceeding $200k
Foundational understanding of PMI's Project Management Framework and language
Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
Proven track record managing multiple parallel projects (with team size of 5+ members) in a software development and/or project management environment where the customer is an external buyer (no internal IT projects)
Experience scoping and estimating project efforts
Demonstration of use and understanding of project control KPIs
Excellent problem solving skills
Experience within the social media technology landscape
Experience with Digital Contact Centers
Strong flair for technology and technology solutions
Mastery of the English language (written and spoken)
Experience with SmartSheet, Salesforce, Google Apps
Nice To Have
Experience with 3rd party platform integrations (e.g. Salesforce) - Good to have, not a must
Familiarity with Rest API, basic HTML/CSS, JavaScript
Big Plus
Experience with SaaS-based social customer experience platforms
Moderation and/or Management of online communities
Additional languages
PMP certification
Certified Agile Scrum Master
The base salary range for this role is $80,000-$90,000 with a 10% bonus. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications. Your actual pay will be based on your skills and experience — talk with your Talent Acquisition Partner to learn more.
At Khoros we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history. If you feel like you don't meet all of the requirements for this role, we encourage you to apply anyway. We know confidence levels and imposter syndrome can get in the way sometimes. We don't want either to get in the way of finding awesome candidates!
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