Project Operations Manager

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level: S5
FLSA Status: Exempt
Hours: Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type: Full-time
Unionized Position Code: Not Applicable
Job DescriptionThe Office of the Chief Operations Officer is seeking an experienced Project Operations Manager to lead project team efforts within the division and support the implementation and maintenance of process improvement initiatives. Detail-oriented and proactive, this role will rely on well-honed analytical aptitude to assess complex situations to manage both moderate and large-scale projects, effectively develop and manage timelines, and provide regular progress updates to critical stakeholders. This role will create synergistic relationships with Division leadership, project leaders and key stakeholders, including the Communications Director, to ensure compliance of all printed materials with University Brand Guidelines, suitable for presentation to University Senior Leadership and Trustees.
This position is responsible for researching and analyzing the operational activities of the business to support process efficiency and overall optimization of operations. This role will review current policies, operating procedures and develop efficiency changes and implement new policies and procedures as needed. Prior experience working in the hospitality sector (business dining, healthcare, higher education) with contract services management companies such as Compass, Aramark, or Sodexo would be highly advantageous.
Education and ExperienceBachelor of Science in a Business-related discipline.Two (2) plus years of experience in an analytical role.Skills and KnowledgeExperience in the hospitality sector (business dining, healthcare, higher education) and with contract services management companies such as Compass, Aramark, or Sodexo preferred.Advanced proficiency in Excel, particularly with pivot tables and report creation.Experience in Lean Six Sigma methodologies, basic short cycle improvement programs, and KPI and metric reporting is desirable.Experience building reports using Tableau, Power BI, or comparable software desirable.Experience managing multiple, complex, concurrent projects; can meet deadlines with competing demands in a fast-paced work environment.Demonstrated ability to communicate clearly, concisely and simply with senior leaders and external partners/clients.Positive, team-focused, and customer-service oriented.ResponsibilitiesUtilize critical thinking and strong problem-solving techniques to research and identify operational challenges and opportunities for improvement for the division.Utilize statistical modeling, data analysis, and forecasting for assessment and strategizing.Generate and analyze operational performance reports using MS Office Suite tools (MS Excel, pivot tables, etc.).Engage, co-lead, and direct division project teams to initiate and facilitate division projects.Develop project timelines and manage deadlines.Provide project updates at regularly established intervals.Work closely with the division's Communications Manager to create university-branded metrics and reports suitable for presentation to division leadership, University senior leadership, and Board of Trustees.Serve as primary point of contact on division projects.Facilitate coordination and communication between and within project teams and partners, ensuring everyone is aligned.Create project spaces in Microsoft Teams that allow for effective communication.When necessary, collaborate with university partners to facilitate continuous improvement culture ideals.Monitor progress and initiate adjustments as needed.Provide continuous updates to the leadership team, utilizing analytical data support as reference.Demonstrate cultural competency in a diverse environment and partner with the Division's Training Specialist to lead recommended operational changes, including training employees at all levels on new procedures, systems, and policies.Other duties as assigned.Application InstructionsIn addition to completing an online application, please attach a resume and cover letter.
About Syracuse UniversitySyracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
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