Summary: To be responsible, under the supervision of the Regional Property Manager, for all phases of the operation of an apartment community including, but not limited to, the general administration and maintenance; to direct and control all personnel and resources to the end that the community is maintained at all times in good physical condition with a stabilized fiscal operation.
Supervising one or no office employees.
Essential duties and responsibilities include the following.
Other duties may be assigned.
Train and be responsible for work performed by all staff members supervised.
Interview, hire, reprimand, and terminate employees in accordance with the company's policy under the direction of the Regional Property Manager.
Perform written evaluations of employees at designated intervals.
Maintain accurate payroll records as required by the company.
Adhere to all company personnel directions concerning operations and procedures.
Establish and coordinate scheduling for all on-site staff.
Execute and maintain the Injury and Illness Prevention Program according to the guidelines and law.
Actively participate with the staff, Marketing Department, and Regional Property Manager in advertising, leasing, and community contacts to maximize occupancy.
Prepare, process, or oversee the process of Rental/Lease Agreements.
Sign all Rental Agreements and related forms.
Collect rents or oversee the process of collecting and posting rents.
Manage delinquent accounts, including going to court as needed.
Oversee and manage all details of move-ins and move-outs, giving special attention to apartment inspections.
Resolve resident problems in a timely and courteous manner.
Know the techniques of interpersonal selling and be able to lease apartments.
Train and motivate staff.
Develop and maintain a resident retention program, including a resident activity/service program.
Maintain ongoing, current knowledge of competition and ability to translate knowledge into a benefit for the community.
Ensure that residents are provided with a clean, safe, well-maintained community.
Ensure that all service requests are handled on an immediate, one-call basis, if possible, always adhering to service priorities.
Supervise outside contractors working in the community.
Adhere to all maintenance and purchasing directions as in the manual.
Report accidents and emergencies to the Main Office immediately following the emergency procedure plan and injury and illness prevention program.
Continually inspect community and improvements, recording deficiencies and taking the necessary action.
Minimum quarterly inspection.
Establish Resident Education Program with Service Supervisor.
Coordinate with Service Team and vendors to minimize downtime of market-ready units, keeping in line with company policy of three workdays between move-out and new ready date.
Maintain community according to LPR standards.
Adhere to all company bookkeeping procedures.
On-site computer system and policies.
Daily bank deposit system and policy.
Budget book system.
Work within the established budget and notify the Property Manager of any variances.
Purchase supplies according to policy, obtaining approval from the Regional Property Manager for purchases over budgeted amounts.
Maintain expenses at or below budget levels.
Ability to maximize savings without harming project conditions or resident relations.
Maintain invoice approval and coding system.
Manage a timely and accurate move-out deposit refund/forfeit system.
Maintain an accurate Petty Cash system.
Maintain a delinquency level of 0.5% or lower.
Maximize collections against the actual standard to collect at least 90% of collectible rent by the 10th of the month.
Know all required reporting procedures and be responsible for accuracy, completeness, and timeliness.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements below represent knowledge, skill, and ability.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience: Accredited Resident Manager or similar description, college education, or three years in this or a related field.
Language Ability: Ability to read and interpret documents such as leases, addendums to leases, pertinent move-in/move-out paperwork, and various Notices to residents such as Notice to Comply, 5-Day and 10-Day Notices.
Ability to write routine reports and correspondence.
Math Ability: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentages.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several variables in standardized situations.
Computer Skills: Word Processing, Spreadsheets, Internet Software, E-Mail, and Rent Roll.
Supervisory Responsibilities: This job requires the supervision of personnel, multiple vendors, and others to ensure quality results in their work.
Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to be mobile and to talk or hear.
The employee is occasionally required to lift up to 25 pounds.
The vision requirements include close vision and the ability to adjust focus.
This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.
This job description does not constitute a written or implied contract of employment.