Opportunity Overview
The Property Support Specialist is responsible for on-going monitoring and maintenance of resident accounts receivables as well as the management of the collections process.
Responsibilities and Duties
Post rental collections, make bank deposits, and oversee the administration of accounting functions for the community, including the enforcement of delinquency policies.
Distribute daily activity reports as required by the Community Manager.
Assist in the preparation of Month End reports, reconcile and balance all accounts receivable.
Process all deposit accounting refund requests and forward them, along with the Move Out Letter, to the corporate office for appropriate action.
Audit records and files to identify dates requiring administrative action such as lease expiration dates, recurring payment end dates, delinquent accounts, and unlawful detainers as dictated by state law.
Implement and monitor an aggressive collection process to reduce delinquent rent. Initiate and complete collection efforts on current and past residents for unpaid balances.
Send invoices to past and current residents for damages they caused to the property and/or apartment unit.
Collect funds on checks returned for insufficient funds or closed accounts.
Answer phones, take and deliver messages, and provide customer service to community's residents.
Manage the process for charging, recording, and communicating all fines, fees, and miscellaneous charges that get assessed to residents.
Qualifications
1+ years of prior multi-family resident account management experience preferred
Student housing on-site experience preferred
Proficiency in Microsoft Excel application
Experience with Entrata, MRI, and/or Yardi accounting software preferred
Candidate needs to be coachable, enthusiastic, creative, flexible, display strong technical aptitude, detail oriented with strong analytical and problem-solving skills