at Lumen in Dover, Delaware, United States
About Lumen Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Opportunity Are you passionate about leveraging technology innovation for the betterment of humanity.? This exciting customer-facing solution engineering role will work in partnership with our Sales & Customer Success Executives, leading innovative conversations that help shape the growth of our enterprise customers as they embrace the transformation of legacy services to our Next Generation platform portfolio. Solution Engineers design and architect solutions utilizing our technology services platform. You will be able to leverage their technical and sales skills to understand business requirements, develop a technical sales strategy, and effectively present solutions that provide business value.
Main Responsibilities + Customer Meetings: Demonstrates strong solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer's management team.
+ Customer Solution Development: Analyze and identify our customer's business and technology objectives, conduct full technical discovery, and architect custom solutions to meet gathered requirements.
+ Internal feedback loop to product management, sales and customer success leadership teams regarding the customer experience, product features/functionality, and service implementation/management.
+ Customer Advocate: Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP / RFI responses, solution demonstrations, and technical workshops.
What You Bring: + Fundamental Understanding in Public Safety CPE and Cloud Based Products and Services
+ Fundamental understanding in Next Generation 911 Products and Services
+ Fundamental understanding in Cloud & Architecture design.
+ Fundamental understanding in Network Functions Virtualization.
+ Fundamental understanding in Security solutions
+ Experience in solution consulting – ITIL .
+ Work experience: Minimum 5 years of experience with technology focused in pre-sales, engineering, consulting or similar background.
+ General Experience: Technical pre-sales and/or consulting experience.
+ Technical Knowledge: Possess knowledge of Public Safety Architecture and Design.
+ Technical knowledge across one or more Lumen technology pillars (Global network infrastructure, edge cloud capabilities, connected security, communication and collaboration services, MPLS , Public Safety CPE /NG911 Products and Services).
+ Communication: Ability to lead & engage in technical workshops, RFP and final solution discussions with customers' mid-level IT stakeholders.
+ Sales Ability: Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, product & engineering.
+ Presentation Skills: Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
+ Strong listening, reasoning and objection handling skills.
+ Some Travel required.
+ B.S. Degree or equivalent work experience in the Public Safety sector or military
#LumenTechnologies#WeHireAmazing#Hybrid#SalesEngineer#Sales_Landing_Page #Remote #ITCareer #Cloud#Edge # LIPOST -KS1 Requisition #: 333062
EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range Salary Min : 89780
Salary Max : 138600
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline 05/10/2024
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