Quality Assurance Analyst

Full job description DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.


DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.


DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
QUALITY ASSURANCE ANALYST Job Location:
DIVISION OF BENEFITS AND MEDICAL ELIGIBILITY (DBME)
Family Assistance Administration (FAA) Systems
8620 North 22nd Avenue, Phoenix Arizona 85021
Posting Details:
Salary: $24.8199 - $44.5063 Hourly ($51,625 - $92,573 annually)


Grade: 23


Closing Date: May 14, 2024
Job Summary:



The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Quality Assurance Analyst for the Family Assistance Administration (FAA) Systems unit. Under limited supervision, the Quality Assurance Analyst creates and executes System Request (SR) and other related test plans, test cases, use cases, regression testing, performance testing, and test scripts, and working within established guidelines, methods, and parameters while documenting testing phases and defects. After-hours post-migration certification working with technical support to resolve any production issues and conducts compatibility test with vendor-provided programs. Creates test logs documenting testing phases and defects.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
Essential Duties and Responsibilities include but are not limited to:
Conduct research and analysis of build items utilizing policy and other resources based on requirements and design specifications.

Provide input to test coverage based on requirements and design specifications; additionally, review, identify, document, and report test results.

Monitor program performance after implementation to prevent re-occurrence of program/software operating problems and ensure efficiency of operation and re-test when appropriate.

Open tickets and log details and test results in appropriate systems and folders elevating issues to vendor and contest ticket closure notes and participate in re-testing; including, update tasks in appropriate systems and folders.

Prioritize work activities, set goals and objectives, uses time efficiently, and communicates activities and issues appropriately and in a professional manner.

Develop and deliver presentations, training, Desk-Aids, and/or associated materials to technical and non-technical audiences; also, write accurate software problem reports based on test results for complex projects.

Serves on project and/or pilots (develop Workplan, monitor, schedule, etc.) to provide testing guidance working collaboratively with the Analyst on requirements to ensure integration between testing cases and business requirements to ensure timely and successful completion. Regularly participates in meetings, daily scrums, etc. to review assigned and completed tasks communicating activities and results as appropriate.

Work cross-functionally with teams to ensure quality throughout the software development lifecycle. Knowledge, Skills & Abilities (KSAs):
Knowledge of:
Law, rules, security policies, privacy, and management of confidential data.

Business applications, quality assurance, and testing tools, methodologies, and processes.

Software Testing Lifecycle (STLC) and Agile methodologies.

Software development processes including analysis, design, system and user testing, and problem resolution planning.

Project management concepts, principles, and practices.

English language for sentence structure, composition, content, spelling, and grammar. Skilled in:
Research and analysis, design review, trouble-shooting for testing activities and Quality Assurance skills.

Problem and negotiation skills to resolve issues using a customer-centric approach, providing feedback, and fostering internal and external relationships.

Time management and organizational skills with attention to detail and prioritize work activities to meet commitments.

Effective listening, interpersonal oral and written communication skills to write and communicate technical and non-technical concepts to a variety of audiences. Ability to:
Work independently or collaboratively under stress and or pressure to improve operations and streamline work processes building strong relationships inside and outside the organization while working within established methods.

Analyze data, create and execute multiple test scenarios, scripts, etc. following established guidelines and processes.

Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards.

Adapt to changing needs and priorities quickly while contributing feedback based on rules and regulations. Multi-task and made good decisions balancing competing deadlines and priorities.

Interpret and analyze test results and write technical documentation.

Selective Preference(s):
The ideal candidate for this position will have:
Bachelor's Degree plus 2-5 years of experience in quality assurance testing and analysis (or equivalent experience).

Basic knowledge of one or more application areas within DBME (i.e. AZTECS, HEAplus, CATS, FastTracker).

Basic knowledge of programs (SNAP, TANF, MA) government by FAA.

Familiarity with the Agile framework. Pre-Employment Requirements:
Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits:
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical, dental, life, and short-term disability insurance plans

Participation in the Arizona State Retirement System (ASRS) and long-term disability plans

10 paid holidays per year

Vacation time accrued at 4.00 hours bi-weekly for the first 3 years

Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).

Sick time accrued at 3.70 hours bi-weekly

Deferred compensation plan

Wellness plans

Tuition Reimbursement

Stipend Opportunities

Infant at Work Program

Rideshare and Public Transit Subsidy

Career Advancement & Employee Development Opportunities

Flexible schedules to create a work/life balance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.


Retirement:
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.


On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us:
For questions regarding this career opportunity, please contact Alex Rivera at or .


The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or . Requests should be made as early as possible to allow time to arrange the accommodation.