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The Quality Assurance Coordinator is responsible for preserving the standard of the services of the agency. Quality assurance personnel are accountable for assisting to create and execute quality control and management methods and systems. Personnel are accountable for monitoring that the services of the agency meet the standard and are error-free.
Job Duties: The principal responsibility of quality assurance personnel is to make sure the quality of the services provided by APluscare is at the highest level. Quality assurance employees must review the business statistics and then determine areas requiring enhancement. A quality assurance employee should also inspect the samples and formulate policies concerning the improvement of the present quality standards. Personnel should ensure that the services take place in accordance with the standards established. Additional responsibilities include all other duties as assigned by APluscare.
Responsibilities: Oversee and ensure the agency's compliance with DDD regulations at all levels of operations. Demonstrate broad knowledge of New Jersey Division of Developmental Disabilities (DDD) and Department of Human Services (DHS) licensing standards, regulations, and circulars. Maintain agency's residential/other programs compliance with DDD, DHS, Medicaid, and other applicable state and federal regulations. Cooperate and coordinate with state and other relevant officials during investigations of incidents that involve APluscare and/or its personnel. Ensure agency's compliance with applicable federal and state laws, regulations, and licensing requirements. Ensure agency's compliance with applicable accrediting bodies. Suggest and participate in policy and procedure development, modification, renewal, as well as adherence while maintaining compliance with applicable requirements. Provide weekly training and in-service to all staff involved in providing services and supports to clients of APluscare. Conduct weekly visits and audits of all DDD licensed programs in order to maintain continuous compliance with DDD licensing standards. Identify program deficiencies for all residential programs on a weekly basis and supervise program staff as needed to correct deficiencies. Maintain DDD licensure renewal for all agency programs that are licensed by the division. Maintain all company vehicles including registration, insurance, preventative maintenance, repairs, and equipment inventory according to APluscare policies and licensing standards. Maintain all licenses/certificates for each APluscare program and prepare homes on a regular basis and for licensing inspections. Prepare new programs for initial DDD licensing inspection and secure licensure. Maintain continuous program integrity for all agency programs through quality assurance surveys and reviews. Track and report on quality-related indicators, including areas of risk management and compliance. Conduct weekly quality assurance surveys for all DDD licensed programs. Maintain agency compliance with all local, state, and federal regulations for all agency programs. Conduct monthly visits and audits of all residential and other programs. Prepare and submit program integrity and quality assurance weekly report to the Executive Director. Identify program deficiencies for all residential and other programs on a monthly basis and supervise program staff as needed to correct deficiencies. All other duties as assigned by APluscare. Qualifications: The Quality Assurance Coordinator is expected to possess excellent interpersonal skills, including the ability to communicate effectively with individuals with intellectual and developmental disabilities and their families, colleagues, and other parties as necessary for employment with APluscare. Outstanding negotiation skills, customer-oriented approach, excellent analytical skills, effective leadership capability to lead projects, fundamental knowledge of operational software, and understanding concerning concepts, equipment, and various other quality management techniques are required.
Employee must cooperate with the officer of licensing and/or any department of Human Service staff in any inspection or investigation. Employee must successfully complete and demonstrate proficiency in all areas of required training. Valid Driver's License. Must be at least 18 years of age. Physical Demands/Working Conditions: The ability to effectively communicate (orally and written) and interact with others, including diverse, interdisciplinary, cross-functional teams. The ability to read, concentrate, and learn. Physical requirements include sitting, standing, walking, and computer work for long periods of time. Pushing, pulling, and lifting up to 50lbs. Driving and travel locally and between agency sites and other required locations. Support and maintain all corporate policies, procedures, and quality and confidentiality standards. Duties and responsibilities may be added, deleted, or changed to meet the needs of the organization.
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