Position Summary:
The Quality Assurance Director develops, implements and maintains a comprehensive quality management system. The role conducts audits and assessments of operational processes and implements quality improvement initiatives.
Location:
Chicago - Illinois - Wacker
What will your job entail?
This is an excellent opportunity for the right candidate to be a part of a rapidly growing organization and assist in the creation and development of the RSUM Underwriting Quality Review function. This function is in development and has the attention and commitment of senior management and the Audit Committee. The ideal candidate is a self-starter, great collaborator and has demonstrated success working in a business partnering capacity. The candidate will have a minimum of ten years of experience, encompassing underwriting operations audits as well as carrier delegated authority compliance. Understanding of Managing General Underwriting agreements is preferred.
Essential Functions:
Design, manage, and conduct risk-based quality reviews of managing general underwriters' (MGUs) policies, to determine compliance of underwriting guidelines provided by capital partners.
Manage quality review planning, including risk assessment, scope development, review and refinement of quality review work programs and staff assignments/logistics.
Develop a process for sampling and cadence of reviews of MGUs depending on certain risk factors.
Verify delegated underwriting authority limits have not been breached.
Validate the MGU is abiding by the terms of contractual agreements and Underwriting Guidelines.
Ensure policy files meet minimum compliance standards and work with management to address deficiencies in order to maintain best practices.
Work with RSUM Leadership on design of review processes, appropriate review parameters, in order to align with leadership requirements and expectations.
Guide and develop the Underwriting Quality Review team to effectively execute the required quality reviews and compliance activities.
Create executive quality review reports that summarize the findings and recommendations to be distributed to MGU leadership and divisional senior management.
Liaise with the business to socialize review issues and obtain buy-in for recommendations and finalization of quality review reports.
Education/Experience/Skills:
Bachelor's degree is required.
10+ years of relevant audit and insurance experience required.
Exposure to underwriting process or workflow preferred.
Insurance-related field or professional insurance designation (CPCU, AAI, CIC, ARM) is a plus.
Previous experience as a lead in a functional area, managing cross functional teams or supervisory experience a plus.
Track record of successfully identifying and implementing process improvements.
Work autonomously and is objective and rigorous in their approach.
Has strong communication skills (oral and writing, including formal report writing).
Is a strategic thinker with strong business acumen who is also results oriented and pragmatic.
Self-motivated, works well in a team environment and works well independently.
Computer proficiency.
Equal Opportunity Employer:
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
How We Support Our Teammates:
Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
The target salary range for this position is $155,600.00 - $204,225.00 annually.
The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The base pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website.
Contact for Accommodations:
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at
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The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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