Quality Control / Human

Full job description When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.
Job Details Working Title: SNAP Quality Control Reviewer Job Class: Human Services Program Representative 1 Agency: Human Services Dept Job ID : 76541 Location : St. Paul Telework Eligible : Yes Full/Part Time : Full-Time Regular/Temporary : Unlimited Who May Apply : Open to all qualified job seekers Date Posted : 05/08/2024 Closing Date : 05/21/2024 Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office Division/Unit : DHS / Children and Family Services / Economic Assistance and Employment Supports Division Work Shift: Day Shift Work Hours: 8:00am - 4:30pm Days of Work: Monday - Friday Travel Required : Yes Salary Range: $27.58 - $40.49 / hourly; $57,587 - $84,543 / annually Classified Status : Classified Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE FLSA Status : Nonexempt Designated in Connect 700 Program for Applicants with Disabilities: Yes The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment.
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
In the 2023 legislative session, the Governor's Office, Minnesota legislature, and leaders for children and families worked in partnership to pass legislation establishing the Department of Children, Youth, and Families (DCYF) to create a sustainable, public face for children's issues in state government. This new cabinet-level agency brings together programs centered on children and families, including child care and early learning, child support, child safety and permanency, economic support and food assistance, and youth opportunity. This position will become a part of DCYF.
Job Summary *** Telework (Within Minnesota or neighboring states) and flexible hours options are available.***

**Travel may be required for meetings, conferences and trainings.

As a SNAP Quality Control Reviewer, you will work on a team that has direct audit responsibility for two performance measures: Payment error rates and Case and Procedural Error Rates. Their findings have direct impact on Minnesota's Supplemental Nutrition Assistance Program (SNAP) Payment Error rates and Case and Procedural Error Rates. The outcomes of these audits determine if Minnesota is in compliance with federal law, and if Minnesota will qualify for a performance bonus, or be liable for a fiscal penalty.

This position conducts federal SNAP compliance performance measurement audits, including audits on SNAP for Group Residential Housing (GRH) program recipients, Minnesota Family Investment Program (MFIP), and Temporary Assistance for Needy Families (TANF) recipients, and SNAP for mixed households. Responsibilities include:
Direct audit responsibility for two performance measures; Payment Error Rates and Case and Procedural Error Rates. These findings have direct impact on Minnesota's SNAP Error rates and Case and Procedural Error Rates. The outcomes of these audits determine if Minnesota is in compliance with federal law, qualify for performance bonuses, or be liable for a fiscal penalty. Audit via SNAP acquiring, analyzing and verifying the accuracy of information necessary to make a high level and independent decision of case accuracy. Follow established SNAP quality control audit practices and utilize audit forms and audit tools that have been approved by the United States Department of Agriculture Food and Nutrition Services, Food and Nutrition Services 310 Manual guidance, supervisor and director as they conduct each audit and report. Work autonomously under supervision from the Supervisor and/or Team Lead as you conduct the audits. The work requires collaboration with Human Services Quality Control (QC) Reviewers, counties, tribes, and the United States Department of Agriculture Food and Nutrition Services, and other Midwest region states. Qualifications Minimum Qualifications **To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.** 2 years of professional experience determining eligibility for public assistance programs. Experience must include:
Working with an Assistance program such as SNAP Working with eligibility data base systems Providing program and technical assistance to counties A Bachelor's Degree in a Human Services field with a focus on research and analysis may substitute for one year of experience.
Preferred Qualifications Understanding of the operating procedures of the Department of Human Services and County Human Services Agencies as it relates to quality control audits. Experience providing program and technical assistance to counties in the implementation of SNAP error reduction planning. Variety of experiences working effectively with others from different backgrounds and cultures. Additional Requirements REFERENCE/BACKGROUND CHECKS – DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.
Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at or email . For additional information about the application process, go to
Contact If you have questions about the position, contact Samantha Byrd at
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Amy John at .
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at or for assistance.
About Human Services Dept WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Working together to improve the state we love. What do Minnesota's State employees have in common?
A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include: Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals: Training, classes, and professional development Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at or email and let us know the support you need.