The Health Coaching Manager will manage a remote team of 12-19 RN Case Managers. The team will provide case management service either home-based or in a clinical setting. The HC manager role is designed to be a community position as it can require clinic, hospital, or member home visits while monitoring staff dispersed across the state.
Hybrid Schedule: As field schedule permits - in the office Monday and Friday 9am - 12pm.
\n Essential functionsTrack key performance indicators (KPIs) for the team and ensure goals are met. Prepare reports for upper management on the effectiveness and progress of coaching programs.Develop and implement training programs to enhance coaching effectiveness and performance. Conduct regular performance reviews and provide feedback for continuous improvement. Foster a collaborative and positive work environment that encourages growth and professional development. Intensive quality monitoring is required. The member population is Medicaid members with chronic conditions or at risk of developing.The position requires weekly and monthly reporting of team engagements, disengagements, standards compliance with documentation, assessments, and follow-ups with members.Manage day-to-day operations of the assigned team and participate as a member of the contract leadership team role and responsibilities.Coaches, guides and directs team members to achieve state goals for improving health outcomes and reducing ER utilization and admission.Ensure contract requirements and deliverables and met and submitted as required.Develops and maintains relationships with key stakeholders. RequirementsCurrent unencumbered RN License in Oklahoma.Four-year degree in nursing, healthcare, business, public health, or a related field.5 years of experience in a healthcare environment including care management and/or healthcare quality improvement.3-5 years managing projects and/or professional staff.Demonstrated experience working in a fast-paced and deadline-driven environment.The position requires knowledge of health and wellness trends and best practices, the ability to work with diverse client populations, and strong organizational and time management skills.Will require proficiency in working within Telligens proprietary data platform Qualitrac and Johns Hopkins population health analytics software, Care Analyzer. Knowledge of and compliance with NCQA and URAC standards is required.Medicaid contracting expertise preferred.Proficient in Microsoft products.Strong work ethic.Innovative.Quality assurance and data analytics.Ability to establish positive relationships with stakeholders both external and internal.Confidence and skill in pitching, presenting, reporting, and recruitment efforts with hospitals, clinics, providers, and community stakeholders.Self-driven and motivated.
\nCOMMITMENT TO SAFETY As part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination) Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.
Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions.
Our business is our people and we're looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at www.telligen.com/about-us Are you Ready? We're on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity & Integrity.
Ownership: As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win.
Community: Putting others first and being a good corporate partner wherever we work, and play makes us who we are. We Show Up. For our clients, for our communities, and for each other.
Ingenuity: We're a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we're all ears. We celebrate free-thinking and challenge the status quo, so brainstorm away!
Integrity: Smiling faces (virtual or in-person) are the norm around here. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence.
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Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability), and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. Telligen does not accept 3rd party solicitations from outside staffing firms.
