Receptionist (Part-Time)

Salary: $21.35 - $25.95 Hourly

Location : City of Azusa, CA

Job Type: Part-Time

Job Number: 24-38

Department: Administration

Opening Date: 10/27/2024

Closing Date: 11/8/2024 12:00 PM Pacific

Definition The City of Azusa is seeking an enthusiastic professional capable of working in a professional environment! SALARY AND BENEFIT INFORMATION

$21.35 - $25.95 Hourly

Part-time employees typically work up to 19 hours a week, cannot work more than 28 hours a week, serve at will, and are exempt from the Civil Service System.
DEADLINE TO APPLY:
Online applications will be accepted beginning Sunday, October 27, 2024, through Friday, November 08, 2024.
Qualified and interested applicants are encouraged to apply immediately as this recruitment may close without notice after being open for a minimum of five (5) business days or on the day the department's needs have been met.
The eligibility list established from this recruitment may be used to fill future vacancies as they occur.


DEFINITION

Under supervision, the Receptionist focuses on providing visitors and callers with prompt and courteous customer service by managing the City Hall front desk and operating the City's phone switchboard; greeting customers on the phone and at the counter, providing information or directing customers to the appropriate department.
Performs routine office support functions, including word processing, filing, and performs related duties as assigned.


Essential Functions ESSENTIAL FUNCTIONS

The following functions are typical for this classification.
Incumbent may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address department needs and changing business practices.


Act as the City's main operator/receptionist and primary contact for City Hall visitors;
Provide visitors prompt and courteous customer service.

Operate the City's phone switchboard, evaluate the needs of the caller and either provide a satisfactory answer or direct the caller to the appropriate person or department;
Route emergency calls as necessary; take messages and provide extension numbers as needed.

Respond to routine inquiries, including City Hall hours of operation, City activities, names of City officials and management personnel, and various City organizations.

Notify the appropriate City Staff of any telephone system problems or outages.

Maintain the City's telephone directory, annual City Council Meeting Schedule, Invocation Schedule, miscellaneous certificates of insurance, and California Public Records Act Requests Log.

Establish positive working relationships with representatives of community organizations, State and local agencies and associations, City Management and Staff, and the public.

Provide assistance and/or instruction in the operation of City telephone equipment.

May be required to process incoming and/or outgoing mail, sort, weigh, classify and meter outgoing mail.

May perform a variety of routine clerical tasks such as indexing, coding, sorting, collating or stapling forms according to established procedures.

Provides assistance to the Chief Deputy City Clerk in preparation and distribution of City Council materials.

Perform related duties and responsibilities as required.
Qualification Guidelines EDUCATION AND/OR EXPERIENCE:
Any combination of education and/or experience that would provide the knowledge, skills and abilities necessary for satisfactory job performance.
Example combinations include: Graduation from high school or equivalent, including or supplemented by courses in typing and office practices.


KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge: Considerable knowledge of modern office practices, methods and equipment including computers, applicable software and phone systems.

Modern principles, practices, and techniques of proper phone etiquette.

Methods and techniques for record keeping.

Proper English usage, spelling, vocabulary, grammar and punctuation.

Basic mathematical principles.

Principles and practices used in dealing with the public.
Ability: Effectively interact with the public in person and by phone.

Act effectively under stressful or emergency situations.

Communicate clearly and concisely, both orally and in writing.

Operate a telephone switchboard, office computer, and a postage machine.

Perform mathematical calculations accurately.

Read, interpret and record data accurately.

Organize, prioritize and follow-up on work assignments.

Work independently and as part of a team.

Make sound decisions within established guidelines.

Follow written and oral directions.

Observe safety principles and work in a safe manner.

Establish and maintain effective working relationships.
Special Requirements/Physical, Mental, Environmental Conditions MARGINAL FUNCTIONS:

These are position functions which may be changed, deleted, or reassigned to accommodate an individual with a disability.


SPECIAL REQUIREMENTS:

Possession of or ability to obtain a valid Class C California driver's license and maintain a satisfactory driving record.


PHYSICAL AND ENVIRONMENTAL CONDITIONS: This position requires prolonged sitting and regular standing, walking, reaching, twisting, turning, kneeling, bending squatting and stooping in the performance of daily activities.
Extensive and repetitive physical activity involving the arms, wrists, and hands, including writing and using a keyboard and mouse to operate a personal computer is required.

Acute hearing is required when providing phone and personal service.

It also requires physical abilities associated with the ability to read, write and communicate in a work environment.

Additionally, the need to lift, drag and push files, paper, and documents weighing up to 20 pounds is required.

Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
RECRUITMENT PROCESS:All applicants are required to submit a complete City application at www.azusaca.gov/jobs.
Applications must be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application.
Applications that are submitted without a resume, or have unanswered supplemental questions, may be deemed incomplete.

Application Screening (Refer/Non-Refer): Online applications will be reviewed for qualifications that are highly desirable and most needed to perform the essential functions of this job.
Only those candidates whose applications indicate that they are most qualified will be invited to continue in the recruitment process.


Examination Process (Oral Interview): Candidates will be interviewed and rated by a qualification appraisal panel of subject knowledge experts.
Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidates' qualifications for the job.
Only the most successful candidates will be placed on the eligibility list.

As vacancies occur throughout the City of Azusa within this classification, candidates may be referred to the hiring department.
In accordance with the , examinations may consist of one or more selection techniques, including but not limited to: Application Evaluation (Qualifying), Written Exam, and/or Panel Oral Interview.

The City of Azusa is an equal opportunity employer that is committed to inclusion and diversity.
The City does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service.
The City is dedicated to making its programs, services and activities accessible to individuals with qualified disabilities.
If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact Human Resources at (626) 812-5183 prior to the filing deadline.
We will attempt to reasonably accommodate applicants with disabilities upon request.

THANK YOU FOR TAKING THE TIME TO APPLY FOR A CAREER OPPORTUNITY WITH THE CITY OF AZUSA!

Part-time employees are paid an hourly rate based on hours worked and typically work 19 hours or less per week.
The City of Azusa does not pay into Social Security, so part-time employees are enrolled in the Accumulation Program for Part-Time and Limited-Service Employees (APPLE).
Part-time employees pay 3.75% of wages into this retirement program and the City matches the employee's (3.75% of wages) share.


Paid Sick Leave:
Effective July 1, 2015, part-time employees accrue sick leave beginning with the first full pay period of employment on the basis of 1 hour for every 30 hours worked.
The maximum accrual per year is 48 hours.
A waiting period of 90 days is required before an employee may be eligible to use paid sick leave.
Although paid sick leave can be carried over year to year, an employee can only accumulate up to a maximum of 48 hours and may use up to 24 hours in any one year.


This position is not covered by any other medical benefits.

Part-time employees are not considered to be part of the City of Azusa Merit and Civil Service System and are thus designated as non-classified employees.
Part-time employees are "at will" employees and, as such, may be terminated at any time without any right of appeal.


Recruitments for part-time position vacancies will be conducted by the Human Resources Department.
Announcements for position vacancies shall remain open for application for a minimum of five (5) days or until one hundred (100) applications have been received.


01

Have you ever worked for the City of Azusa?
Yes No

02

If you answered Yes, what was your last position with the City?


03

Please select the highest level of education you have: Master's Degree or higher Bachelor's Degree Associate's Degree Some College or Certificate(s) High School or equivalent I do not have education equivalent to the 12th grade.

04

If you obtain a degree, please indicate the field below:

05

Are you Bilingual in Spanish?
Yes No I am Bilingual in another language.

06

If you are Bilingual in another language other than Spanish, please state which language:

07

Do you have a current and valid California Class C Driver's License?
Yes No I have a current and valid license from another state.

08

Please describe your experience typing and in general office practices.
If none applicable, then write N/A.


09

Please describe your experience working with the public or in customer service.
If you do not have experience, please type "N/A".


10

A resume must be submitted along with your online application in order to be considered.
Applications without a resume will be automatically disqualified from the recruitment process.
I acknowledge that I must attach a current resume.
If no resume is attached, I will be disqualified form this recruitment process.

Required Question