Full job description Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a workplace culture that values family, work-life balance, and community. We help develop our teams and provide support for them to grow their careers with our organization. Our Talent is proud to work here. JOB SUMMARY:
The Spa Receptionist is responsible for scheduling spa appointments, greeting and escorting the guests to treatment areas, all while providing information concerning Spa services, treatments, and products. The Spa Receptionist also provides support in communicating Spa incentives, guest requests and programs to all departments related to the transaction. JOB RESPONSIBILITIES: Maintain office supply and paper orders as it fits into monthly budget. Assist in promoting spa/salon/wellness services. Responsible for cash handling/keyholder including balance and drop receipts with Accounting. Notify Engineering of maintenance and repair needs through in-house software communication. Follow ALL company procedures and policies; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protecting company assets. Learn and adhere to Spa Standards based on a 5-star Forbes rating. Develop and maintain positive working relationships with other colleagues and management. Ensure proper screening, handling and follow through of telephone calls for Spa Director Handle distribution of mail, correspondence, faxes, etc. Handle filing and proper retention of correspondence and reference material for Director. Interface with other spa talent to create personalized treatment programming for individual guests Act as liaison between Spa, Housekeeping and Engineering. Establish a tracking system to maintain work statuses and ensure completion of work requested. Practice safe work habits and follows all safety procedures. Assist in helping with cleanliness throughout the spa. Listen and extend assistance to talent and management. Perform all responsibilities using experienced judgment and discretion. Perform any other duties as assigned by management. SKILLS AND EDUCATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment. Professional, flexible and positive attitude. Detailed oriented. Experience with hospitality preferred, previous customer service experience required. Computer familiarity. Must be detail oriented and have excellent communication skills Previous experience in a luxury spa, hospitality or retail experience highly preferred. Previous cash handling experience required Industry related certifications or education a plus Excellent multitasking skills to successfully handle several assignments together High school diploma or equivalent QUALIFICATIONS:
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.
Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
