Company Description Ubiquity Retirement + Savings® has a simple mission: to empower small businesses and their employees to create a more secure financial future by leveraging technology with affordable retirement solutions and world-class customer support.
For over 25 years, we have helped workers save more than $3 billion toward their retirement and opened 401(k) plans for 10,000+ small businesses—pioneering a transparent, flat-fee experience. Our tenured team are retirement experts and future-you champions.
Ubiquity is known for our unique and thriving company culture, our ongoing investment in our employees, and for providing a clear career path for your future. Do more here and make more of a difference to small businesses everywhere!
We value accountability, collaboration, and transparency. Proudly one of the Best Places to Work and Entrepreneur Magazine's Top 150 Company Cultures, we take what we do seriously and always strive to be happy at work. Our four company values and our motto "Freedom with Accountability" guide the way we work to support our mission.
Learn more about our values: https://www.myubiquity.com/about/
See us in the news: https://www.linkedin.com/company/ubiquity-retirement-savings
Find out what our employees think: https://www.glassdoor.com/Reviews/Ubiquity-Retirement-Savings-Reviews-E101757.htm
Watch the documentary we produced about the challenges Americans face in saving for their futures. Broken Eggs: The Looming Retirement Crisis in America: https://www.youtube.com/watch?v=kmtjJVC_niI
We are a growing company that wants you to be a part of our success!
Job Description
Position Overview
The Reconciliations + Withdrawals Analyst plays an integral role in supporting the financial operations of the organization. This position is responsible for processing distributions, providing client support, assisting with loan administration, managing plan adjustments, and ensuring the accuracy of financial records. Additionally, the role involves overseeing the processes related to plan terminations and deconversions, including reconciling accounts, managing fund transfers, and ensuring a smooth transition of plan assets and data to new providers. The analyst must ensure compliance with regulatory requirements and maintain meticulous records throughout these transitions to uphold service quality and client satisfaction.
Key Responsibilities
Financial Operations Knowledge:
Possess or develop a strong foundational understanding of financial operations, including:
Participant withdrawals
Plan loans and ongoing loan maintenance
ADP, ACP, and 402(g) refunds
Required Minimum Distributions (RMDs)
Qualified Domestic Relations Order (QDRO) calculations and processing
Investments
Plan terminations and deconversions
Task Execution:
Respond promptly and accurately to Customer Relationship Management (CRM) tickets and internal inquiries, whether written or verbal.
Collaborate with the team to assist with and take on increasingly complex responsibilities, such as:
Performing cash and fund reconciliations
Executing recordkeeping adjustments
Managing corporate actions and fund/model changes
Analyzing gains and losses
Administering plan-level fees
Processing loans, distributions, terminations, and deconversions
Client Support:
Provide timely and effective solutions to meet client needs and address challenges.
Contribute to the preparation of client reporting and participate in cross-training activities as directed by management.
Policy Adherence and Team Collaboration:
Maintain a comprehensive understanding of company policies, procedures, and service standards to consistently meet client expectations.
Collaborate with the Team Lead to update Standard Operating Procedures (SOPs) and best practices, ensuring the team has access to up-to-date tools and resources.
Always uphold the organization's security policies and procedures.
Quality and Performance:
Maintain high-quality standards and meet established quality assurance benchmarks.
Qualifications
Key Competencies
401(k) Knowledge: A basic understanding of 401(k) rules and regulations is required; ASPPA credentials are preferred.
Organizational Skills: Ability to effectively manage multiple priorities and projects.
Critical Thinking: Strong analytical skills to evaluate situations, identify root causes, and propose solutions.
Results-Oriented: Proactive and goal-driven, with a commitment to completing tasks efficiently and effectively.
Attention to Detail: Ensure accuracy and thoroughness in all aspects of work.
Skills + Experience
Minimum of 3 years of experience in the retirement services industry.
Strong attention to detail and a commitment to accuracy.
Proven problem-solving skills with the ability to diagnose and address issues effectively.
Excellent written and verbal communication skills, with a focus on follow-through and clarity.
Proficiency in Excel, including intermediate to advanced functions (e.g., VLOOKUP).
Process-oriented mindset with strong problem-solving and organizational abilities.
Ability to work independently and collaboratively to meet team and organizational goals.
Additional Information
This is a salaried, full-time, remote position with an annual base salary of $63,205-$71,492 plus variable.
We are focused on building a diverse and inclusive workforce. If you are excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
We offer:
Competitive compensation package
Generous stipend toward premiums for medical, dental, and vision
Learning and development stipends
401(k) Matching
Monthly wellness subsidies
Equity incentives
Flexible, accrual-based PTO policy
Time off for volunteering
Emphasis on internal promotions
Regular performance reviews
Remote work culture
Ubiquity Retirement + Savings is an equal employment opportunity employer for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by applicable local, state, or federal laws.