Denver, Remote | FullTime
Zonda is currently seeking a Regional Account Manager who will be focused on our Denver customer base. The Regional Account Manager will be tasked with helping the company grow by developing and maintaining strong relationships with leaders in the residential construction industry encompassing brokerages, construction, developers, financial, government, utilities, and marketing firms. This fast-paced position is best suited for someone who is self-directed and customer focused.
Characteristics of a successful National Account Manager:
Enjoy presenting and sharing technology solutions
Has great communication and organizational skills
Has experience with technology platforms, especially Apple, iPad, and IOS.
Enjoys working with a team and collaborating to achieve success
Would feel comfortable giving online webinar demonstrations and controlling the meeting
Has no fear of talking to people on the phone, in person, or in other forms of communication
Passionate about training and ensuring clients understand the facets of an amazing tool and its features and how to use them
Cognizant of client needs and our solutions that fit best
Familiar with CRM's, especially Salesforce and Gainsight
Would thrive in acting as the primary contact and building long term relationships with customers
Has fun learning new ways to do business with a proactively positive outlook
Is passionate about building trust and realizes when it's happened to move the needle forward
Familiar with Powerpoint and A/V setup, slideshows
Enjoys working tradeshows, engaging with attendees and developing a rapport
Able to work cross-functionally with teams such as Sales, Product Development and more
Be able to resolve and identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers
Drive positive customer experience and retention through our Zonda Platform
Provide feedback and insights from customers to the appropriate teams to continue customer growth
Identify areas for growth within existing accounts and manage the renewal process
Desired Qualifications:
B.S. or B.A. desired
3-5 + years experience in customer success or similar customer facing role
Professional demeanor and organizational skills, a must
Excellent verbal communication skills, ability to build rapport quickly with clients,
Strong technical skills and CRM experience required, preferably experience with Salesforce
Experience with or interest in learning about the housing industry, specifically new home development
Experience with or interest in building products and the manufacturing industry
Team player with a customer focused mindset
Willing to travel up to 25%
Why People Love Working Here:
Competitive salary
Comprehensive benefit package (Medical, Dental, Vision)
100% company-paid Life Insurance, Long Term Disability, and Short-Term Disability coverage
401k with company match
Paid vacation and general holidays
Employee Assistance Program (EAP)
Live Meditation Sessions
Employee Recognition Platform
Virtual Wellness Program
Visionary Leadership Team
100% remote and always will be!
Inclusion & Equal Opportunity Employment:
Zonda (formerly Hanley Wood | Meyers Research) is proud to be an Equal Opportunity Employer committed to diversity, inclusion & belonging. Here at Zonda, we are interested in every qualified candidate who is eligible to work in the United States.
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