About GBG GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.
Every second, our global data, agile technology, and expert teams power over 20,000 of the world's best-known organizations to reach and trust their customers.
Why you should be @GBG Reach The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences, and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.
This means our customers have confidence that their products and services will arrive in time and to the right location. In the race to serve global customers, we exist to help every business in the world reach every customer in the world.
Trust When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent because we understand identity better than anyone else.
This means businesses can confidently onboard good customers, reward great customers, and reject fraudsters. In the fight against identity fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.
The Team Technology & Operations is a horizontal function within GBG that provides support for Product Development & Engineering, Customer Support, Information Security, and Corporate IT.
Corporate IT includes the provision of internal IT Services to GBG Team Members globally, along with any required Business Applications/Systems. The Regional IT Operation Manager is accountable for ensuring that we have a long-term, flexible service that provides GBG team members with the equipment & software they need, as an individual or as part of our facilities.
GBG has a work when and where you want policy and we support customers and operations globally. Our goal is to deliver an excellent service and to delight our customers, including our internal team members, whether virtual or in-person. We embrace and adopt a continuous improvement mindset.
The Role The Regional IT Operations Manager is responsible for providing leadership in technical expertise, process management, business relationship management, and decision making to ensure our internal team members receive the very best service and support in their day-to-day IT requirements. Adopting a 'continuous improvement' approach, they ensure the Regional IT Operations team has the correct processes and practices in place to deliver to pre-determined SLAs and pre-set KPIs in helping our team members to be connected and productive in terms of IT devices and tooling.
What you will do You will:
Implement the strategy for ITSM support across corporate IT and team member tooling.Ensure our global team members receive a positive and consistent experience.Review team and system performance metrics.Manage regional stakeholder relationships.Provide technical mentoring for direct reports to deliver personal development plans.Identify trends and achieve continuous performance improvement in the support function.Build in automation where possible.Design and implement best practice processes for Incident, Problem, Requests, and Event Management.Manage workload (supply and demand).Ensure team adherence to Change Control processes.Maintain application and service configuration, giving regard to compliance and cost aspects.Facilitate clear communication and collaboration to agreed standards.Manage and report on the monthly regional budget.Improve self and team knowledge to effectively support corporate systems and team member tools.Manage performance and development of your team and resourcing where required.Take a leading role to continually develop and maintain high-quality training guides to aid knowledge share and transfer at all levels in the corporate IT function.Proactively identify trends to address problems before they become incidents.Continually develop your own skills, competencies, and knowledge, and those of your team, to support personal development.You will be a self-starter, able to take the initiative and make the right decisions for the right reasons.Qualifications Good technical understanding to help support Tier 1/Tier 2 engineers.Good understanding of best practices framework (example, ITIL 3 and above).Good planning and implementation for service improvement.Good communication skills both verbal and written; personable, able to listen, and build good relationships with your stakeholders, customers, and team.A solid understanding of technologies, for example, Exchange / O365 Administration, Desktop support (i.e., general PC issues), Office365 Application, Windows 10/11, Mimecast, Group Policy, AD/AAD. Where you don't have an understanding, a willingness to learn is important, and we will provide the support.To find out more As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race/ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat with the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to ******** and we'll be in touch. You can also check out our career site here.
Why not apply and make life@GBG work for you?
#J-18808-Ljbffr
