Company DescriptionAt Raising Cane's Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.
Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane's is growth focused and we're on the path to being one of the top 10 restaurant companies in the United States.
Job DescriptionThe Regional Leader of Training (RLT) is a field-based leader who supervises a team of Area Leaders of Training and is a critical part of the regional Business Unit support team. This leader is primarily responsible for their team's execution of Raising Cane's training standards across all areas within the region, as well as partnering with the Regional Business Unit Leader on strategic initiatives. While remaining restaurant-focused, this leader serves as both an ambassador for Raising Cane's culture, as well as an expert in the field of training and development.
Primary Responsibility - Restaurant Training: Leads and impacts the business through three key pillars; Crew Training, Manager Training and Internal DevelopmentLeads and develops a team of Area Leaders of Training to set and achieve objectives and goals by providing feedback on execution of functional job responsibilities and overall performanceLeads Area Leaders of Training in the execution of restaurant training standards through high-level restaurant engagement and analysis of ongoing monthly, quarterly and yearly performanceConducts and documents restaurant visits with Area Leaders of Training to evaluate training effectiveness and identify operational support needsFacilitates training for Train the Trainer classes for new and updated company initiativesOwns the regional strategy and execution of certifications for Training RestaurantsOwns the internal development strategy for all restaurant crew (including management teams), and delivers performance through coaching and leadership of Area Leaders of TrainingSupports New Restaurant Opening (NRO) training performance through a high-level strategic engagement, partnering with the Regional Leader of GrowthLeads the selection, hiring, and onboarding of new Area Leaders of TrainingSupports Area Leader of Training staffing and bench strength, and builds succession plans to support business needsSupports the successful implementation of company initiatives through detail-oriented and strategic leadership of restaurant training teams across the regionSecondary Responsibility - Partnership with Regional Business Unit Leader: Partners with the Regional Business Unit Leader on how to support restaurant performance through the Area Training team's restaurant engagementProvides regular business updates and analysis of restaurant training performanceBuilds strong cross-functional relationships within the Regional Business Unit TeamWorks closely with restaurant recruitment on the strategic development of internal development plans for the regionQualifications5+ years of experience in field training5+ years of restaurant operations experience in quick service or fast casualBachelor's degree in related field desiredMicrosoft Proficient: Excel, PowerPoint, Outlook and WordPrevious experience in leading a team of direct reports, with a proven ability of developmentAble to recognize problems, set goals, create plans and convert plans into action to solve problemsExercises good judgment and leverages available data that results in informed decision makingMaintains high standards of conduct and professionalismExceptional interpersonal skills, with the ability to effectively lead, motivate and empower crewmembers and leaders at all levels of the organizationDetail-oriented, organized and able to manage multiple priorities that may be constantly changingAble to work effectively and efficiently both independently and collaborativelyAble to travel up to 75% and required to live within assigned regionPossess a valid driver's license
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