Regional Operations TrainerDepartment:Other
Position Title: Regional Operations Trainer
Division / Office: Can reside in any of the following locations: Atlanta, Charleston, Dallas, Raleigh, Houston, San Antonio, Austin, Nashville, Jacksonville, Tampa, Orlando, Phoenix
Reports To: National Director of Operations Training and Development
Position Overview: We are seeking a highly motivated Regional Operations Trainer to join our team and provide training and support to personnel in the use of our web-based ERP system, Dynamic Builder, as well as various other systems and processes.
Duties and Responsibilities: Provide ERP System and Ashton Woods/Starlight process training for all division and corporate personnel.Develop and update various training materials, which may include videos, guides, and software simulations. Provide exceptional support by resolving tickets in a professional, accurate, prompt, and courteous manner while maintaining the highest level of customer (employee) satisfaction.Collaborate with our parent company, Great Gulf Group, on a regular basis regarding system issues, enhancements, and general questions.Identify and field ideas for system enhancements, working with both your team and Great Gulf business analysts to draft and approve business requirement documentation.Research, reproduce, and document system issues.Perform detailed user acceptance testing on system issues and enhancements. Strengthen relations with divisions in order to understand the needs of our business and improve processes related to various operations. Provide training and support for other systems, including but not limited to: Navision, Power Apps, Schoox, and Docusign, as well as outside vendors such as HSI, Freshdesk, and BizLibrary.Support the Learning and Development team as needed on creating and maintaining courses/curriculum for Ashton Woods University.Travel up to 30%.Qualifications: Bachelor's degree or equivalent experience in homebuilding or technical training.Construction ERP system experience is preferred but not required.Knowledge of residential construction processes preferred but not required.Understanding of Microsoft Office is required.Strong communication skills, both oral and written are required.Ability to teach in classroom setting or one-on-one basis.Individual must be highly self-motivated and driven with the ability to self-manage.Ability to adapt to new processes, changing assignments, multiple priorities, multiple tasks, and successfully meet deadlines.Ability to travel and manage the scheduling and agenda for division visits.Proven organizational skills in a fast-paced, detail-oriented work environment.Must have the ability to prioritize and multitask without compromising quality.Knowledge of HTML, CSS and related technologies is preferred but not required.
