The Registrar is responsible for accurately registering all Inpatient and Outpatient Patient Types into the automated systems of this facility in either the Central Patient Access or Emergency Patient Access departments. The registration includes the collection and entry of information of demographic and billing data for the Patient, Guarantor, and
Relative by accessing the previous patient records through the Master Patient Index (MPI) or creation of a new MPI entry as necessary. The integrity of the MPI is a responsibility of all registrars. The registrar also must obtain sensitive patient information (to include diagnosis information) that is required of the automated system, Business Office, and
Medical Records while maintaining optimum levels of confidentiality. The registrar must be courteous and efficient and maintain maximum levels of competency while dealing with interdepartmental staff, nursing staff, Medical staff and their offices and other departments within the facility. Is also responsible for collection of money, Credit Card payments, writing receipts and collecting data for outside billing sources, telephoning patients/guarantors and obtaining accurate billing address information. Responsible occasionally for explaining delicate policies and procedures of this facility to patients and/or their family members.
A registrar must be able to prioritize the workload and meet the needs of the patients, physicians and co-workers. Assignment requires devising competent and accurate work habits to complete work and accomplish shift oriented, daily and weekly tasks. Must be able to deal with multiple tasks while maintaining perspective and presenting a professional and calm disposition to patients and their family members while maintaining optimum levels of patient confidentiality. Applies knowledge to solve routine and operational problems with minimal guidance.
High School Diploma. Post High School and/or Computer training is desirable.
Must have computer skills.Must have experience in current Microsoft operating systems and software. A working knowledge of hospital operations is desired. Must be detail oriented and exhibit excellent communication and organizational skills. Mental and physical health sufficient to meet the demands of the position.Must be able to troubleshoot and diagnose problems without outside assistanceMust also be able to use calculators, adding machines, printers and copy machines.Prior experience in Information Systems, Medical Office or Business Office clerical position
requiring prioritization and organizational skills. A high level experience with interpersonal communication skill, concentration on details and accuracy are required. Previous experience in a hospital is preferred but not required. Experience must verify the ability to interact with patients, family members, employees, physicians and management.
Get up and down frequentlyGood dexterity in hands to operate a PC and mouse.Hear and comprehend face-to-face and telephone conversationsVisual acuity to sufficiently complete forms, read instructions, and use a computer, printer and adding machine/calculator as needed.Converse appropriately with individuals both inside and outside of this facility.Give and receive simple and complex instructions.Read and understand written language.Concentrate and remember various job duties.Prioritize work of position.Solve problems ranging from simple to complex.Use both hands for data entry, simple repairs to printers and changing forms on printer.Grasp pen or pencil for long periods of time for writing and recording.Lift and move boxes of paper and equipment up to 25 pounds occasionally.Train new employees as needed and assist current employees with new tasks. Probable errors may be serious and involve legal/ethical ramifications related to Computerized Patient Records, incorrect usage of the Master Patient Index (MPI), monetary loss, loss of productivity, strained relations with departments, waste of materials and resources. Patient, physician, nursing and staff relations may be adversely
affected due to errors in registrations and/or patient encounters. Regularly works with confidential data which if disclosed, may have adverse internal/external effects.
Work performed in a well lighted, heated, and cooled office environment with a high level of activity, interruptions and stress. This is a high-traffic area which requires higher levels of concentration to obtain accurate and complete information. The registrar must persevere positive patient relations. Must deal with patients and others who are
occasionally in compromised health conditions. This sometimes leads to exposure to infectious/contagious diseases.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change ( e.g., emergencies, changes in personnel, workload, rush job, or technological developments).