GENERAL SUMMARY:
Under direct supervision, provides clerical support for the Physical Rehabilitation Service product lines and assists with routine patient care with an emphasis on customer satisfaction and competency in dealing with a diverse patient population.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Timely registration of patients for outpatient rehab services.
* Gathers necessary information to provide insurance verification and authorization for services, documents info in patient history.
* Place, answer, screen and direct telephone calls, providing routine information or taking accurate messages.
* Collects payments for outpatient services, co-pays, deductible, generates receipts and balances cash drawer daily
* Schedules patients for first available appointment based on patient's availability
* Performs charge entry on a daily basis keeping account information up to date.
* Maintains supply of charts, office supplies, and forms.
* Generates daily schedules for facility, therapists, and techs.
* Courteously answers inquiries by phone or in person and directs guests appropriately.
* Answers routine questions regarding departmental policies and procedures.
* Sorts and distributes incoming mail.
* May instruct patient and families regarding therapy schedules and registration procedure.
* Inform outpatients and families regarding insurance benefits.
* Perform routine clerical functions such as photocopying faxing and filing.
* Assist in setting up routing physical therapy treatments such as whirlpool, hot and cold packs, paraffin, traction, electric stimulation and other routine modalities under close supervision of a PT or PTA and in accordance with established treatment plans.
* Assist in the stocking of linen and removing soiled linen from OT/PT department.
* Assist in the cleaning and storage of equipment and supplies and make minor adjustments and repairs to equipment as needed.
* Assist in the cleaning of the OT/PT departments.
* Monitor and log the temperature of the hot and cold pack machines and the patient refrigerator.
* Monitor and log the oxygen tank for the amount of oxygen left in tank.
Call respiratory therapy to have tank refilled if necessary.
* Order and stock routine supplies/equipment for OT/PT department.
* Work cooperatively with others to meet team and organizational goals.
* Plan and act with internal and external customers in mind.
* Promote positive relationships through effective communication.
* Seek to understand and improve work-related processes.
* Attend department staff meetings and in-services.
May complete and distribute staff meeting minutes.
* Observe all hospital and department policies.
* Perform other related duties as requested.
EDUCATION/EXPERIENCE REQUIRED:
* High School Diploma or equivalent required.
* A minimum of one year experience using a patient registration, verification & scheduling system, preferred.
* Knowledge of medical terminology preferred.
* Interpersonal skills to effectively greet and communicate (in person and by telephone) with customers and co-workers.
* Basic computer skills to allow use of hospital order communication system and software programs.
* Use of standard office equipment (e.g.
copy and FAX machines, computers, etc.
)
* Strong organizational skills and ability to work in an environment with multiple interruptions.
* Willingness to learn new skills needed to perform job.
Additional Information
* Organization: Henry Ford Wyandotte Hospital
* Department: OP Rehab-Clerical
* Shift: Day Job
* Union Code: Not Applicable