Job Overview:***THIS IS A HIGHLY SPECILIZED ROLE- FORBES TRAINED & LUXURY EXPERIENCE IS REQUIRED FOR THIS ROLE***Matalegion Consulting Group is seeking highly skilled Hospitality professionals to join our Hotel Remediation Travel Team as a 1099 contractors.
This team is dedicated to resolving operational and service challenges in underperforming hotel properties.
The role requires a minimum of 15 years of hospitality experience, and you will work closely with a Sr.
Consultant, Operations Lead, Guest Experience Lead, Food & Beverage Lead, and People & Culture Lead.As a key part of this team, you will play a hands-on role in hotel assessments, restructuring, and remediation, working directly with hotel management to drive significant improvements in operations, service quality, and financial performance.Key Responsibilities:Collaborate as part of a 5-person remediation team to assess, develop, and execute strategic plans for improving hotel operations.Own the process of transforming underperforming departments (Operations, Guest Services, Food & Beverage, People & Culture) to restore service excellence and financial health.Work alongside hotel leadership to identify weaknesses, implement best practices, and optimize daily operations for sustainability.Lead on-site operational recovery efforts, ensuring compliance with brand standards, and improving guest satisfaction scores.Provide coaching and training to hotel teams, ensuring long-term success post-remediation.Report to the Sr.
Consultant on remediation progress, key performance improvements, and next steps for continuous growth.Ensure effective communication and collaboration across the team to address all aspects of hotel performance improvement.Team Structure: You will be part of a 5-person travel team with the following roles:Sr.
Consultant: Oversees the remediation process and serves as the main point of contact for the client.Operations Lead: Focuses on optimizing hotel operations and ensuring service delivery improvements.Guest Services Lead: Specializes in guest experience, hospitality standards, and front desk performance.Food & Beverage Lead: Manages all F&B-related remediation efforts to elevate service quality and profitability.People & Culture Lead: Oversees human resources, staff engagement, hiring to ensure alignment with brand values.Additional roles in Finance, Sales, Facilities also available and may be assided to a project teamRequirements:Minimum 15 years of hospitality experience, with proven success in hotel operations, remediation, and turnaround projects.Deep knowledge of hotel operations, service standards, and financial performance management.Strong leadership, problem-solving, and project management skills.Ability to travel extensively for 3-month project contracts.Independent, motivated, and adaptable to fast-changing project environments.Experience with major hotel brands (Hilton, Marriott, Hyatt, IHG, etc.)
is highly desirable.Expertise in one or more areas: Operations, Guest Services, Food & Beverage, People & Culture.Preferred Qualifications:Prior experience in food & beverage management, hotel finance, or HRSHRM or similar designation preferred.Consulting or project-based experience is an asset.What We Offer:Flexible 1099 contractor role with 3-month project assignments.Competitive compensation based on the project scope and results.The opportunity to collaborate with a highly experienced team and make a tangible impact on hotel performance.Access to global hotel remediation projects in diverse markets.
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