**Job Title:** Remote Account Support Manager
**Company:** Prudential Financial
**Location:** San Jose, California, US
**Job Type:** Part-Time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 7+
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**About Us:**
Prudential Financial is committed to delivering financial solutions that empower our clients to achieve their goals. We pride ourselves on our excellence, integrity, and dedication to providing high-quality service in all we do. Our remote team thrives on collaboration and innovation while maintaining a strong focus on results and client satisfaction.
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**Job Overview:**
We are looking for a Remote Account Support Manager to join our dynamic team at Prudential Financial. In this part-time role, you will be responsible for building and maintaining strong client relationships while overseeing the day-to-day management of accounts. You will ensure that our clients receive exceptional support and service aligned with Prudential's commitment to excellence.
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**Key Responsibilities:**
1. **Client Relationship Management:**
- Develop and maintain long-lasting relationships with clients by understanding their needs and providing tailored solutions.
- Conduct regular check-ins and proactive outreach to ensure consistent satisfaction and address concerns promptly.
2. **Account Oversight:**
- Oversee the management of assigned accounts, ensuring accuracy and timeliness in service delivery.
- Analyze client portfolios and recommend enhancements or adjustments to meet their evolving needs.
3. **Collaboration with Internal Teams:**
- Work closely with sales, marketing, and product teams to facilitate a seamless client experience.
- Serve as a liaison between clients and internal stakeholders to ensure clear communication and alignment of expectations.
4. **Issue Resolution:**
- Quickly respond to and resolve client inquiries and issues, demonstrating exceptional problem-solving skills.
- Develop and implement processes to improve the efficiency of issue resolution.
5. **Data Management & Reporting:**
- Maintain accurate records of client interactions and account details in our CRM system.
- Prepare regular reports on client status, account performance, and potential growth opportunities for management review.
6. **Training & Leadership:**
- Mentor and train junior team members on account management best practices and Prudential's service standards.
- Exhibit leadership qualities that inspire team members to strive for excellence.
7. **Performance Improvement:**
- Continuously assess processes and workflows to identify areas for improvement and implement best practices.
- Stay informed of industry trends and competitor offerings to recommend enhancements to our service model.
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**Requirements:**
**Education & Experience:**
- Bachelor's degree in Business Administration, Finance, or a related field.
- Minimum of 7 years of experience in account management, customer support, or a related role.
- Proven experience in dealing with high-value clients and managing complex accounts.
**Skills:**
- Strong analytical and problem-solving skills with the ability to devise creative solutions.
- Proficiency in CRM software and Microsoft Office Suite.
**Personality Traits:**
- Hardworking and driven with a passion for achieving results.
- Embraces challenges and continuously seeks personal and professional growth.
**Soft Skills:**
- Exceptional leadership abilities with a knack for motivating and guiding team members.
- High emotional intelligence and strong interpersonal skills to foster positive client relationships.
**Work Environment:**
- Committed to upholding high standards in all endeavors and striving for excellence.
- A culture that encourages continuous improvement, teamwork, and professional development.
**Benefits:**
- Paid Time Off (PTO) to maintain a healthy work-life balance.
- Gym membership to promote physical well-being.
- Coverage for travel and other reasonable expenses incurred while conducting business.
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**Application Deadline:**
Please submit your application before **October 10, 2024.**
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**Equal Opportunity Statement:**
Prudential Financial is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, religion, national origin, disability, veteran status, or any other characteristics protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
