**Job Title:** Remote Account Support Specialist
**Company:** Norfolk Southern
**Location:** Los Angeles, California, US
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Norfolk Southern is seeking a motivated and energetic Remote Account Support Specialist to join our dedicated team. This entry-level position is crucial for ensuring our clients receive exceptional support and service while we maintain our commitment to environmental responsibility and sustainable practices. As a part-time member of our team, you will engage with customers, resolve queries, and build strong relationships, all from the comfort of your home in Los Angeles.
**Key Responsibilities:**
- **Customer Support:** Provide timely and effective assistance to customers via email, chat, and phone. Responsiveness to inquiries and an eagerness to solve problems will be paramount.
- **Account Management:** Assist customers with account set-up, maintenance, and troubleshooting. Ensure that all customer information is accurate and up-to-date in our systems.
- **Issue Resolution:** Actively listen to customer concerns, identify issues, and work collaboratively to find solutions. Document and escalate complex problems to higher-level support as needed.
- **Data Entry:** Maintain meticulous records of customer interactions and transactions. Ensure details are logged accurately in the system to support ongoing account management and follow-ups.
- **Product Knowledge:** Develop a thorough understanding of Norfolk Southern's services and products to offer insightful recommendations to clients.
- **Feedback Collection:** Gather customer feedback and insights to provide suggestions for service improvements, promoting a culture of continuous enhancement.
- **Team Collaboration:** Participate in team meetings to share insights and collaborate with peers to create a more effective support environment.
- **Training Participation:** Engage in ongoing training opportunities to enhance knowledge and skills relevant to customer support and the industry.
**Requirements:**
- **Education:** High school diploma or equivalent required; Associate's degree or higher in Business, Communications, or a related field is a plus.
- **Experience:** No prior experience required; however, customer service or related experience is a benefit.
- **Personality Traits:**
- Energetic: A vibrant personality that thrives in an engaging environment.
- Resilient: The ability to remain calm and effective in high-pressure situations.
- **Soft Skills:**
- **Communication:** Strong verbal and written communication skills to effectively support and interact with customers and colleagues.
- **Attention to Detail:** High level of accuracy in handling customer information and transactions.
- **Technical Proficiency:** Basic computer skills, including familiarity with CRM systems, MS Office Suite, and general online communication tools.
**Benefits:**
- Life Insurance
- Vision Insurance
- Visa Sponsorship
**Working Environment:**
At Norfolk Southern, we are proud to be at the forefront of environmental responsibility and sustainable practices. Our team is dedicated to maintaining an eco-friendly work culture that fosters innovation and encourages a sustainable future.
**Application Deadline:** Please ensure your application is submitted by ******** .
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**Equal Opportunity Statement:**
Norfolk Southern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
