**Job Title:** Remote Call Center Officer
**Company:** CenturyLink
**Location:** San Jose, California, US
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 1
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**Position Overview:**
CenturyLink is seeking a dedicated and driven Remote Call Center Officer to join our dynamic team based in San Jose, California. In this entry-level position, you will play a pivotal role in providing exceptional customer service and support, ensuring that clients receive timely and accurate assistance. Your commitment to problem-solving and decision-making will help enhance the customer experience and contribute to our reputation as an industry leader.
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**Key Responsibilities:**
- **Customer Support:** Respond to inbound customer inquiries via phone, email, or chat with professionalism and empathy. Address customers' queries related to services, billing, technical support, and general information.
- **Problem Resolution:** Collaborate with customers to identify issues, offer effective solutions, and ensure successful resolution of complaints or concerns in a timely manner.
- **Information Management:** Maintain accurate records of customer interactions, transaction details, and follow-up actions in the customer relationship management (CRM) system.
- **Product Knowledge:** Develop a thorough understanding of CenturyLink products and services to provide knowledgeable assistance and guidance to customers.
- **Team Collaboration:** Work closely with team members to share insights, improve service quality, and support one another in achieving departmental goals.
- **Performance Metrics:** Meet or exceed key performance indicators (KPIs) related to customer satisfaction, call handling time, and issue resolution.
- **Training Participation:** Engage in ongoing training sessions to enhance your skills, stay updated on products/services, and adapt to changes in company policies.
- **Feedback and Improvement:** Actively seek feedback from customers and management to identify areas for improvement and contribute to team discussions about operational enhancements.
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**Requirements:**
- **Education:** High school diploma or equivalent; college coursework is a plus.
- **Experience:** Minimum of 1 year of experience in a customer service role or call center environment is preferred.
- **Personality Traits:** Must be driven and dedicated to providing excellent customer service with a strong desire to succeed.
- **Soft Skills:**
- Strong decision-making skills, with the ability to think critically and respond effectively under pressure.
- Excellent problem-solving capabilities to navigate customer concerns with clarity and efficiency.
- Outstanding verbal and written communication skills with a friendly demeanor to foster positive customer interactions.
- **Technical Skills:** Proficiency in using computers, CRM software, and Microsoft Office Suite. Familiarity with remote work technologies is desired.
- **Availability:** Flexible availability to work part-time shifts, which may include evenings and weekends.
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**Benefits:**
- **Profit Sharing:** Participate in our profit-sharing program, rewarding your contributions to our collective success.
- **Company Equipment:** All necessary company equipment will be provided to facilitate remote work.
- **Medical Coverage:** Access to a comprehensive medical coverage plan for eligible employees.
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**Working Environment:**
Be part of a collaborative team that leads the industry through innovative ideas and cutting-edge solutions. At CenturyLink, we embrace diversity and inclusion, encouraging employees to share their unique perspectives and work together towards common goals.
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**Application Deadline:**
Please submit your application by **October 7, 2024**.
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**Equal Opportunity Statement:**
CenturyLink is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
Join us at CenturyLink, where your skills and contributions will not only be valued but will also help shape the future of communication!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
