**Job Title:** Remote Chat Support Associate
**Company:** Commercial Metals
**Location:** San Jose, California, US
**Job Type:** Part-time
**Seniority Level:** Entry Level
**Years of Experience:** 0
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**Company Overview:**
Established as a leader in the metals industry, Commercial Metals Company (CMC) is dedicated to delivering high-quality products and exceptional service to our customers. We pride ourselves on sustaining a culture that values innovation and growth, where every employee plays a critical role in our success. We are currently seeking motivated individuals to join our dynamic team as Remote Chat Support Associates.
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**Job Overview:**
As a Remote Chat Support Associate, you will be the frontline representative of our company in a fast-paced digital environment. You will be responsible for providing assistance to customers through chat communication, resolving inquiries, and ensuring customer satisfaction. This part-time position allows for remote flexibility, making it an ideal opportunity for those looking to build their experience in customer service while working from home.
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**Key Responsibilities:**
1. **Customer Engagement**:
- Initiate and respond to customer inquiries through live chat effectively and efficiently.
- Provide accurate information regarding products, services, and company policies to ensure a seamless customer experience.
2. **Issue Resolution**:
- Identify, investigate, and resolve customer issues with a focus on maintaining high satisfaction levels.
- Facilitate minor escalations when necessary and refer complex problems to the appropriate teams.
3. **Record Keeping**:
- Maintain thorough and detailed documentation of customer interactions, inquiries, and resolutions in the CRM system.
- Analyze patterns in customer inquiries to identify common issues and provide feedback to improve service processes.
4. **Team Collaboration**:
- Collaborate with team members across departments to ensure all customer needs are met.
- Participate in team meetings and training sessions to enhance skills and product knowledge.
5. **Continuous Improvement**:
- Actively seek feedback from customers and supervisors to improve personal performance.
- Stay informed about product changes, promotions, and new services to provide up-to-date information to customers.
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**Requirements:**
**Education & Experience:**
- High school diploma or equivalent required; no prior customer service experience necessary, though experience in a related field is a plus.
- Familiarity with chat support software or customer relationship management (CRM) tools is preferred.
**Skills & Competencies:**
- **Personality Traits**:
- Resourceful: Ability to find solutions and information independently and effectively.
- Resilient: Capability to handle difficult customer interactions and recover from challenges.
- **Soft Skills**:
- Exceptional negotiation skills, with a keen ability to persuade and reach amicable solutions with customers.
- Strong decision-making skills, including the ability to prioritize tasks efficiently to maintain a smooth workflow.
- **Technical Skills:**
- Proficiency in using computers and basic software applications (e.g., Microsoft Office, Google Suite).
- Comfortable navigating online chat tools and utilizing multiple software systems concurrently.
**Working Environment:**
- Must demonstrate a commitment to prioritizing understanding and empathy in all customer interactions. Your ability to connect with customers and recognize their needs will drive our success.
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**Benefits:**
- Profit sharing opportunities, allowing you to share in the success of the company.
- Remote work flexibility to help maintain work-life balance.
- Eligible for travel and spending expenses related to job functions.
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**Application Process:**
If you're excited to join a supportive and growth-oriented company, please submit your application, including your resume and a cover letter, by **October 4, 2024**.
**Equal Opportunity Statement:**
Commercial Metals is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
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Join us at Commercial Metals and be part of a team that values empathy, growth, and innovation!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
