Remote Chat Support Officer

Job Description:

We are seeking a passionate and resourceful Remote Chat Support Officer to join our team at Health Net in Chicago, Illinois. As an Associate Level position, we require a minimum of 4 years of experience in customer service and support roles.

Responsibilities:- Provide chat support to customers, addressing their inquiries and issues in a timely and professional manner.- Utilize analytical skills to assess customer needs and provide appropriate solutions.- Demonstrate attention to detail in documenting customer interactions and following up on any unresolved issues.- Collaborate with team members worldwide to deliver a seamless support experience for customers.- Maintain a positive attitude and represent Health Net with professionalism and a customer-centric mindset.

Requirements:- 4 years of experience in customer service or support roles.- Strong analytical skills and attention to detail.- Excellent written communication skills.- Ability to multitask and work effectively in a fast-paced environment.- Proficiency in using chat support tools and software.- Flexibility to work part-time hours and occasional weekends.

Benefits:- Travel opportunities.- Medical coverage.- Disability insurance.

Equal Opportunity Statement:Health Net is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or any other protected status. Join us as we strive to create a global village mentality in our collaborative working environment.

Deadline to apply: May 6, 2024

If you meet the requirements and are excited about the opportunity to work remotely as a Chat Support Officer for Health Net in Chicago, Illinois, we encourage you to apply before the deadline. We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.