**Job Title:** Remote Client Service Associate
**Company:** Citigroup
**Location:** Phoenix, Arizona, US
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
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### Job Description:
Citigroup is seeking a dedicated and resilient Remote Client Service Associate to join our team in Phoenix, Arizona. This part-time position is designed for an individual with a proven track record in client service and a passion for delivering exceptional customer experiences. As a vital member of our team, you will act as the first point of contact for our clients, working to ensure their needs are met and that they have a positive experience with our services.
### Responsibilities:
- **Client Interaction:** Proactively engage with clients through various channels (phone, email, chat) to address inquiries, resolve issues, and provide support for products and services.
- **Consultative Support:** Utilize decision-making skills to assess client needs and recommend appropriate solutions or services that align with their goals.
- **Issue Resolution:** Effectively troubleshoot and resolve client concerns in a timely manner, ensuring a high level of customer satisfaction while adhering to company policies.
- **Account Management:** Maintain accurate records of client interactions, transactions, and feedback using client relationship management (CRM) tools.
- **Collaboration with Teams:** Partner with internal teams to escalate client issues, share insights, and contribute to overall service delivery improvements.
- **Client Education:** Inform clients about new products, services, and promotional offers while identifying opportunities to upsell and enhance their financial experience.
- **Compliance:** Ensure compliance with industry standards, regulations, and company policies in all client interactions and documentation practices.
- **Performance Tracking:** Monitor and track service metrics to identify areas for personal and team improvement in client service delivery.
### Requirements:
- **Education:** Bachelor's degree preferred (related fields such as Business, Finance, or Communications are a plus).
- **Experience:** Minimum of 4 years in a client service or customer support role, preferably in the financial services industry.
- **Technical Proficiency:** Strong proficiency in CRM software, Microsoft Office Suite, and various communication platforms.
- **Personality Traits:**
- **Resilient:** Ability to handle pressure and continuously improve upon client service challenges.
- **Dedicated:** Demonstrated commitment to personal and professional growth, as well as a passion for supporting client needs.
### Desired Soft Skills:
- **Decision-Making:** Capable of making informed and timely decisions that positively impact client satisfaction and internal processes.
- **Persuasion:** Skilled in influencing clients to make informed decisions regarding financial products and services that can benefit them.
### Benefits:
- **Visa Sponsorship:** Opportunities for international candidates.
- **Travel & Spending Expenses:** Coverage for relevant business travel and expenses.
- **Gym Membership:** Access to wellness programs to support physical health.
### Working Environment:
At Citigroup, we encourage a spirit of exploration and taking calculated risks for growth. Our team thrives on innovation and continuous improvement. We value diverse perspectives that contribute to our success in delivering unparalleled client service.
### Application Information:
If you are a resilient and dedicated professional with a passion for client service, we invite you to apply for this exciting opportunity. The deadline to apply is **October 22, 2024**.
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**Equal Opportunity Statement:**
Citigroup is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
