Job Description:
We are seeking a Remote Client Service Officer to join our team at D.R. Horton in Phoenix, Arizona. As a part-time entry-level position, the Remote Client Service Officer will be responsible for providing exceptional customer service to our clients while working remotely. The ideal candidate will be resourceful and resilient, with a strong attention to detail and excellent persuasion skills.
Responsibilities:- Answer incoming calls and respond to emails from clients in a timely and professional manner- Assist clients with inquiries, issues, and requests, providing solutions and recommendations as needed- Maintain accurate records of client interactions and transactions using our CRM system- Collaborate with team members to ensure a seamless client experience- Proactively reach out to clients to provide updates and gather feedback- Stay up-to-date on company products, services, and policies to effectively assist clients- Continuously look for ways to improve the client experience and provide feedback to the team
Requirements:- No prior experience required, but a willingness to learn and grow in a customer service role- Strong communication skills, both written and verbal- Ability to work independently and prioritize tasks effectively- Proficiency in using Microsoft Office and CRM systems- Resourceful problem-solving skills and the ability to remain calm under pressure- Resilient attitude and the ability to adapt to change- Attention to detail and accuracy in all client interactions- Persuasive communication skills to effectively influence and guide clients- High school diploma or equivalent
Benefits:- Retirement plan- Dental insurance- Relocation allowance
Working Environment:At D.R. Horton, we strive to build strong connections with our clients and colleagues alike. We treat each other like an extended family, fostering a supportive and collaborative work environment where everyone can thrive.
Deadline to Apply:July 5, 2024
Equal Opportunity Statement:D.R. Horton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and celebrate differences in race, gender, age, religion, and background, and do not discriminate on the basis of these factors in our hiring process.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
