Job Description:
Genuine Parts is seeking a dedicated Remote Client Service Specialist to join our team based in Philadelphia, Pennsylvania. As an Associate-level role, the ideal candidate will have at least 4 years of experience in client service or a related field. The successful candidate will be hardworking and resilient, with strong critical thinking and decision-making skills.
Responsibilities:- Provide exceptional client service to customers via phone, email, and online chat- Handle inquiries, complaints, and feedback in a timely and professional manner- Build and maintain strong relationships with clients to ensure their needs are met- Collaborate with internal teams to resolve client issues and improve processes- Utilize company systems and tools to track client interactions and maintain accurate records- Stay up-to-date on product knowledge and industry trends to better assist clients- Contribute to team meetings and initiatives to drive overall client satisfaction- Act as a brand ambassador for Genuine Parts by promoting company values and products
Requirements:- Bachelor's degree in Business Administration, Communications, or a related field- Minimum of 4 years of experience in client service or a similar role- Excellent communication and interpersonal skills- Strong problem-solving abilities and attention to detail- Ability to work independently and as part of a team in a remote setting- Proficiency in Microsoft Office and CRM software- Availability to work flexible hours, including evenings and weekends if needed
Benefits:- Joining Bonus for new hires- Retirement plan options for long-term financial security- Company-provided equipment for remote work- Opportunities to collaborate with colleagues worldwide and foster a global village mentality
Equal Opportunity Statement:Genuine Parts is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.
Deadline to Apply:Interested candidates should submit their applications by May 24, 2024.
Join Genuine Parts as a Remote Client Service Specialist and play a key role in delivering exceptional service to our clients while enjoying a supportive and collaborative work environment. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
