Remote Client Support Associate

Job Description:

Affirm is seeking a Remote Client Support Associate to join our team in Charlotte, North Carolina. As a part-time Associate Level position, the Remote Client Support Associate will be responsible for providing exceptional customer service and support to our clients from a remote location. The ideal candidate will have at least 3 years of experience in a customer service or client support role, along with the ability to work independently and confidently.

Responsibilities:- Respond promptly and professionally to client inquiries via phone, email, or chat- Assist clients with account management, troubleshooting technical issues, and resolving billing inquiries- Document all client interactions and follow up on any outstanding issues- Collaborate with other team members to ensure a seamless customer experience- Use creativity and problem-solving skills to address client needs efficiently- Strive for excellence in all client interactions and uphold high standards of customer service

Requirements:- 3+ years of experience in a customer service or client support role- Independent and confident personality traits- Strong teamwork and communication skills- Creative problem-solving abilities- Ability to work remotely and maintain a high level of productivity- Knowledge of customer relationship management (CRM) software is a plus

Benefits:- Remote work flexibility- Paid overtime opportunities- Retirement plan options

Working Environment:At Affirm, we aim to create a working environment where all employees are encouraged to strive for excellence and uphold high standards in all endeavors. We value teamwork and collaboration, and expect all team members to contribute to a positive and productive work environment.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement:Affirm is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.