Remote Client Support Manager

Job Description:Time Warner is seeking a Remote Client Support Manager to join our team in Columbus, Ohio. This part-time position is ideal for an experienced professional who thrives in a fast-paced, dynamic environment.

Responsibilities:- Manage a team of remote client support specialists to ensure exceptional customer service and satisfaction- Develop and implement strategies to improve client retention and increase revenue- Collaborate with cross-functional teams to address client needs and resolve issues in a timely manner- Analyze client feedback and data to identify trends and opportunities for improvement- Train and mentor team members to enhance their skills and performance- Monitor key performance indicators and metrics to track progress and drive results- Communicate regularly with clients to build strong relationships and loyalty- Stay current on industry trends and best practices to provide innovative solutions to clients

Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- 7+ years of experience in client support or account management roles- Strong leadership skills with the ability to motivate and inspire a remote team- Excellent communication and interpersonal skills- Proven track record of meeting and exceeding client expectations- Ability to analyze data and make strategic decisions to drive business growth- Adaptability to changing priorities and a high-pressure environment- Hardworking and reliable with a commitment to delivering exceptional service

Personality Traits:- Hardworking- Reliable

Soft Skills:- Analysis- Adaptability

Benefits:- Travel opportunities- Company transportation- Retirement plan

Working Environment:At Time Warner, we embrace diversity and create an inclusive culture that values and respects all perspectives. Our team is committed to fostering a supportive and collaborative working environment where all employees can thrive.

Equal Opportunity Statement:Time Warner is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.