Remote Client Support Manager

Job Description:Jacobs Engineering Group is seeking a Remote Client Support Manager to join our team in Dallas, Texas. This is a part-time position with a mid-to-senior level of seniority, requiring at least 6 years of experience in a similar role.

Responsibilities:- Manage remote client support operations, including overseeing a team of support staff- Develop and implement strategies to improve client satisfaction and retention- Monitor client feedback and address any issues or concerns in a timely manner- Collaborate with other departments to ensure seamless communication and problem-solving- Analyze data to track key performance indicators and identify areas for improvement- Train and mentor support staff to ensure a high level of customer service- Stay up to date on industry trends and best practices in client support

Requirements:- Resourceful and driven personality traits- Strong persuasion and innovation skills- Excellent communication and interpersonal skills- Proven experience in client support or a related field- Ability to work independently and effectively manage a remote team- Bachelor's degree in Business Administration or a related field (preferred)- Proficiency in CRM software and project management tools

Benefits:- Medical coverage- Paid Time Off (PTO)- Remote work flexibility

Working Environment:At Jacobs Engineering Group, we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our team members to think outside the box and push the boundaries of traditional client support methods.

Deadline to Apply:May 24, 2024

Equal Opportunity Statement:Jacobs Engineering Group is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.