### Job Title: Remote Client Support Representative
**Company:** Johnson Controls
**Location:** Austin, Texas, US
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
#### Job Overview:
Johnson Controls is seeking a dedicated and enthusiastic Remote Client Support Representative to join our team. This part-time position provides an excellent opportunity for individuals looking to leverage their customer support skills in a dynamic and growth-oriented environment. The ideal candidate will work collaboratively with a diverse team to ensure our clients receive outstanding service, effectively addressing their inquiries and concerns.
---
### Key Responsibilities:
- **Customer Support:** Provide exceptional support to clients through various communication channels (phone, email, and chat), assisting them with product inquiries, technical issues, and service requests.
- **Issue Resolution:** Investigate and resolve customer issues and complaints in a timely manner, ensuring a positive customer experience at all stages of interaction.
- **Product Knowledge:** Develop a deep understanding of Johnson Controls' products, services, and systems to provide accurate information and guidance to clients.
- **Documentation:** Maintain detailed records of customer interactions, issues, and resolutions in the client management system, ensuring data integrity and confidentiality.
- **Feedback Collection:** Gather customer feedback and insights to identify trends and areas for improvement in our products and services, communicating these findings to management.
- **Collaboration:** Work closely with other departments, including technical support and sales, to ensure seamless resolution of customer issues and satisfaction.
- **Customer Education:** Assist clients in understanding product features, troubleshooting steps, and best practices to enhance their experience with our offerings.
- **Remote Work:** Maintain a productive remote working environment, managing time efficiently and meeting deadlines while adhering to company policies and procedures.
---
### Qualifications and Requirements:
- **Experience:** Minimum of 2 years experience in a customer service or support role; experience in a technical or product-based support environment is preferred.
- **Education:** High school diploma or equivalent; associate degree or higher in a related field is a plus.
- **Personality Traits:**
- Hardworking: Demonstrates a strong work ethic and commitment to seeing tasks through to completion.
- Reliable: Consistently meets commitments and responsibilities, ensuring punctuality and accountability.
- **Soft Skills:**
- Communication: Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner.
- Teamwork: Proven ability to collaborate effectively with colleagues and contribute positively to a team environment.
- **Technical Skills:** Proficiency in using customer support software and remote communication tools; comfortable with learning new technologies quickly.
- **Availability:** Flexibility to work varied hours, including evenings and weekends, as needed to accommodate customer needs and ensure coverage.
---
### Benefits:
- **Vision Insurance:** Comprehensive vision coverage to support your eye health.
- **Travel Opportunities:** Potential for travel to company-sponsored events or training to enhance your professional development.
- **Retirement Plan:** Access to a robust retirement savings plan to help you prepare for your future.
---
### Working Environment:
At Johnson Controls, we are committed to understanding and exceeding our customers' expectations. Our team values a collaborative and supportive atmosphere where every member plays a vital role in delivering unparalleled customer service. We strive to create a culture that fosters professional growth and encourages innovative solutions.
---
### Application Deadline:
**All applications must be submitted by October 25, 2024.**
---
**Equal Opportunity Statement:**
Johnson Controls is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
