Remote Contact Center Assistant

Job Description:

Micron Technology is seeking a Remote Contact Center Assistant to join our team in San Jose, California. This part-time position is ideal for individuals who are energetic, passionate, and possess strong negotiation and adaptability skills. As an Entry Level position, 1 year of experience is preferred but not required.

Responsibilities:- Answering incoming calls and emails from customers and providing them with accurate information and assistance- Resolving customer inquiries and issues in a timely and professional manner- Identifying customer needs and recommending appropriate products or services- Processing orders and returns using the company's CRM system- Collaborating with other team members and departments to ensure customer satisfaction- Maintaining a high level of product knowledge and staying up-to-date on company policies and procedures

Requirements:- Strong communication skills, both verbal and written- Ability to work independently and as part of a team- Excellent organizational skills and attention to detail- Proficiency in Microsoft Office and CRM software- Available to work flexible hours, including evenings and weekends

Benefits:- Employee discounts on company products- Visa sponsorship for qualified candidates- Retirement plan options for eligible employees

Working Environment:At Micron Technology, we are dedicated to understanding and exceeding customer expectations. Our Remote Contact Center Assistants play a crucial role in maintaining customer satisfaction and building brand loyalty.

Deadline to Apply:June 10, 2024

Equal Opportunity Statement:Micron Technology is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.