Job Description:
We are seeking a Remote Contact Center Associate to join our team at Kabbage, a leading financial technology company located in Phoenix, Arizona, US. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in a similar role. The ideal candidate will possess a confident and motivated personality, along with exceptional people management and research skills.
Responsibilities:- Handle inbound and outbound calls with customers to address inquiries, resolve issues, and provide exceptional customer service.- Conduct research and follow up with customers to ensure their satisfaction with our services.- Manage customer relationships effectively and efficiently.- Meet or exceed set performance metrics and goals.- Collaborate with team members to optimize customer service processes.- Utilize company-provided equipment to perform job duties effectively.
Requirements:- Bachelor's degree preferred- 3+ years of experience in a customer service or contact center role- Strong communication skills and ability to build rapport with customers- Proficiency in Microsoft Office and customer service software- Ability to work independently and manage time effectively- Confidence and motivation to excel in a fast-paced environment
Benefits:- Remote work flexibility- Travel opportunities- Company-provided equipment
Working Environment:At Kabbage, we value autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and collaborative work environment where employees can thrive and grow professionally. Our team members have the opportunity to work remotely, allowing for a flexible work-life balance.
Equal Opportunity Statement:Kabbage is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.
Deadline to Apply: June 26, 2024
If you meet the requirements and are ready to take on this exciting opportunity as a Remote Contact Center Associate at Kabbage, we encourage you to apply by the deadline. Join our team and help us deliver exceptional customer service to our clients.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
