Remote Contact Center Associate

Job Description:

Progressive is seeking a Remote Contact Center Associate to join our team in Washington, D.C. This is a full-time entry-level position that requires at least 1 year of experience in a customer service or contact center role. The ideal candidate will be passionate and hardworking, with strong creativity and decision-making skills.

Responsibilities:- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner- Provide accurate and helpful information to customers regarding our products and services- Troubleshoot and resolve customer issues and complaints effectively- Document all interactions with customers in our CRM system- Collaborate with other team members to meet and exceed customer satisfaction goals- Continuously seek out opportunities for improvement in customer service processes

Requirements:- Minimum of 1 year of experience in a customer service or contact center role- Strong communication skills, both verbal and written- Ability to multitask and prioritize tasks effectively- Proficiency in using CRM systems and other customer service software- High school diploma or equivalent required

Benefits:- Dental insurance- Travel & spending expenses covered- Free accommodation during work-related travel- Opportunity to align work with a greater purpose, contributing to a meaningful mission

Deadline to apply: May 22, 2024

Equal Opportunity Statement:Progressive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome and encourage applicants from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.