Responsibilities:1. Handle a high volume of incoming calls, emails, and chats from customers in a professional and timely manner.2. Provide exceptional customer service by addressing inquiries, resolving issues, and escalating complex cases to the appropriate department.3. Utilize various software systems to accurately document customer interactions and maintain detailed records.4. Collaborate with team members and other departments to ensure a seamless customer experience.5. Stay up-to-date on product knowledge and company policies to effectively assist customers with their inquiries.6. Analyze call data and customer feedback to identify trends and make recommendations for process improvements.7. Meet or exceed key performance indicators such as call quality, customer satisfaction ratings, and response times.8. Participate in ongoing training and professional development opportunities to enhance skills and knowledge in the contact center industry.
Requirements:1. Bachelor's degree or equivalent work experience.2. Minimum of 3 years of experience in a contact center or customer service role.3. Strong communication skills, both verbal and written.4. Ability to multitask and prioritize tasks in a fast-paced environment.5. Proficiency in Microsoft Office suite and experience with customer relationship management (CRM) software.6. Demonstrated ability to work independently and as part of a team.7. Driven to achieve results and resilient in the face of challenges.8. Strategic planning and analysis skills.9. Willingness to learn and adapt to new technologies and processes.
Equal Opportunity Statement:Quanta Services is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.
Please note that the deadline to apply for this position is May 22, 2024. If you meet the qualifications and are excited about the opportunity to join Quanta Services as a Remote Contact Center Specialist, we encourage you to submit your application promptly. We offer competitive benefits including training and professional development opportunities, profit sharing, and a gym membership. Join us in paving the way for diversity and inclusivity, creating a culture of belonging in our San Antonio, Texas location.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
