**Job Title:** Remote Customer Care Officer
**Company:** Praxair
**Location:** Denver, Colorado, US
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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**Company Overview:**
At Praxair, we are committed to creating a sustainable future by providing innovative gas solutions and services to our customers. Our team plays a vital role in ensuring our operations contribute positively to society, embodying our core values of safety, integrity, and excellence. As we expand our reach, we invite dedicated individuals to join us in a meaningful mission.
**Job Overview:**
We are seeking an energetic and dedicated Remote Customer Care Officer to join our dynamic team. In this part-time role, you will serve as a crucial point of contact for our customers, ensuring their inquiries are addressed promptly and efficiently. By combining your exceptional communication skills with a collaborative team spirit, you will contribute to enhancing customer satisfaction and loyalty, aligning your efforts with the greater purpose of Praxair.
**Key Responsibilities:**
- **Customer Interaction:** Serve as the first point of contact for customers via phone, email, and chat, addressing inquiries, resolving issues, and providing product/service information in a professional and friendly manner.
- **Problem Resolution:** Identify and investigate customer issues by actively listening and asking probing questions, then leverage problem-solving skills to ensure timely resolution.
- **Research and Analysis:** Conduct thorough research on customer inquiries or complaints, utilizing company resources and online tools to deliver accurate information and solutions.
- **Customer Relationship Management:** Build and maintain strong relationships with existing customers, fostering loyalty through excellent service and regular follow-ups.
- **Data Entry and Management:** Accurately enter customer interactions, service updates, and feedback into the customer relationship management (CRM) system, ensuring information is up-to-date and accessible for team members.
- **Team Collaboration:** Work closely with other departments (such as Sales, Operations, and Technical Support) to facilitate seamless service delivery and inform customers of new products, promotions, or procedures.
- **Feedback Loop:** Collect, document, and communicate customer feedback to help inform service improvements and product development initiatives.
- **Training and Development:** Participate in ongoing training sessions and team meetings to enhance product knowledge, skills, and teamwork capabilities, ensuring consistency in customer care delivery.
- **Mission Alignment:** Embrace and promote Praxair's mission, values, and standards, ensuring that all customer interactions align with our commitment to sustainability and safety.
**Qualifications:**
- **Experience:** Minimum of 3 years in a customer service or customer care role, preferably in a remote or partially remote environment.
- **Education:** A high school diploma or equivalent is required; a relevant associate or bachelor's degree is a plus.
- **Communication Skills:** Exceptional verbal and written communication skills are essential for conveying information clearly and professionally.
- **Technical Proficiency:** Familiarity with CRM software and Microsoft Office Suite; ability to navigate online platforms for research and communication efficiently.
- **Problem-Solving Ability:** Strong analytical and research skills, with an ability to assess multifaceted issues and develop effective solutions in real-time.
**Personality Traits:**
- Energetic and dedicated, with a positive mindset that thrives in a dynamic, remote work environment.
**Soft Skills:**
- Demonstrated ability to work effectively in a team setting, as well as independently, contributing to shared goals and objectives.
- Strong research skills that enable you to find accurate information quickly and effectively, ensuring our customers receive top-notch service.
**Benefits:**
- Paid Time Off (PTO)
- Life Insurance
- Gym Membership
**Working Environment:**
At Praxair, you will align your work with a greater purpose, contributing to a meaningful mission. We are dedicated to fostering a positive, inclusive workplace that empowers our employees to play a vital role in creating sustainable solutions.
**Application Deadline:**
Please submit your application by October 13, 2024.
**Equal Opportunity Statement:**
Praxair is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply and join us in our mission of making a positive impact in the world.
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**Join our team and be a part of something greater. Apply now!**How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
