**Job Title:** Remote Customer Care Representative
**Company:** Newmont Mining
**Location:** Indianapolis, Indiana, US
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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### **Job Description:**
Newmont Mining is looking for a motivated and reliable Remote Customer Care Representative to join our dedicated team. As an entry-level representative, you will serve as the first point of contact for our customers, delivering exceptional service and support to enhance their experience with Newmont Mining. In this role, you will possess the ability to develop strong relationships with customers while addressing their inquiries and needs, making it essential to have excellent communication skills and a customer-oriented mindset.
### **Responsibilities:**
- **Frontline Support**
Act as a professional point of contact for customers via phone, email, and chat, providing prompt and accurate information about Newmont Mining's services, policies, and product offerings.
- **Issue Resolution**
Assist customers in resolving issues, ensuring a timely and satisfactory resolution by utilizing problem-solving skills and company resources.
- **Customer Engagement**
Build and maintain strong relationships with customers to enhance their loyalty and trust by being attentive to their needs and feedback.
- **Documentation**
Accurately log all customer interactions and transactions in the customer management system, ensuring data integrity and confidentiality.
- **Collaboration**
Work with cross-functional teams to address customer needs and recommendations effectively, sharing insights for improvement in customer services as necessary.
- **Feedback Collection**
Gather customer feedback on products and services and relay this information to the relevant teams to drive continuous improvement.
- **Training and Development**
Participate actively in training sessions and workshops to improve skills and stay updated on company products and industry trends, fostering a culture of ongoing learning and development.
### **Requirements:**
- **Education**
High school diploma or equivalent; relevant experience in customer service is a plus, but not required.
- **Personality Traits**
- **Motivated:** A self-starter with a goal-oriented approach, eager to contribute positively to the team and organization.
- **Reliable:** Consistently punctual and dependable; able to manage work responsibilities without direct supervision.
- **Soft Skills**
- **People Management:** Ability to interact effectively with diverse customers, understanding their needs and maintaining professionalism.
- **Time Management:** Skilled in juggling multiple responsibilities and prioritizing tasks to meet deadlines in a fast-paced environment.
- **Technical Skills**
- Proficient in using computer systems, customer management software, and basic office applications including Microsoft Office Suite.
- Ability to learn new technologies and software applications quickly.
### **Benefits:**
- Company-provided equipment to facilitate effective remote work.
- Dental insurance to promote health and wellness.
- Relocation allowance available for candidates considering a move to the Indianapolis area.
### **Working Environment:**
At Newmont Mining, we pride ourselves on fostering a positive working environment that encourages ongoing learning and professional development. Our culture supports personal growth and values the contributions of each team member.
### **Application Deadline:**
Please submit your applications by **September 29, 2024**. Be a part of a progressive company that values your work and contributes to your future.
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**Equal Opportunity Statement:**
Newmont Mining is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
