**Job Title: Remote Customer Care Specialist**
**Company: Bristol-Myers Squibb**
**Location: Denver, Colorado, US**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1 Year**
**Job Description:**
Bristol-Myers Squibb, a global biopharmaceutical company, is looking for a dedicated and motivated Remote Customer Care Specialist to join our dynamic team in Denver, Colorado. This part-time, entry-level role is perfect for individuals who are passionate about helping others and providing exceptional customer service in a healthcare setting. As a Remote Customer Care Specialist, you will serve as the first point of contact for our clients, ensuring they receive prompt, effective, and empathetic support.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about our products and services, addressing any questions or concerns with resourcefulness and independence.
- Utilize active listening skills to understand customer needs and provide tailored solutions.
2. **Problem Solving:**
- Identify and escalate complex issues to the appropriate departments while following up to ensure resolution.
- Develop resourceful solutions to customer challenges, demonstrating initiative and critical thinking.
3. **Documentation and Reporting:**
- Maintain accurate records of customer interactions and transactions in our Customer Relationship Management (CRM) system.
- Summarize customer feedback and concerns, providing insights for continuous improvement in service delivery.
4. **Collaboration:**
- Work closely with team members and departments to ensure seamless communication and service delivery.
- Participate in team meetings and training sessions to enhance product knowledge and customer service skills.
5. **Compliance and Quality Assurance:**
- Adhere to company policies, procedures, and FDA regulations regarding customer interactions and data privacy.
- Contribute to quality assurance practices by reviewing and improving customer service processes.
6. **Continuous Learning:**
- Stay updated on product developments and industry trends to provide informed support to customers.
- Seek feedback and professional development opportunities to foster personal growth and improve service delivery.
**Requirements:**
- **Education:** High school diploma or equivalent; additional certifications in customer service or healthcare-related fields are a plus.
- **Experience:** Minimum of 1 year of experience in customer service, preferably in the healthcare industry.
- **Technical Skills:** Proficient in Microsoft Office Suite and experience with CRM systems. Comfortable using technology for remote communication.
**Personality Traits:**
- Resourceful: Ability to think critically and find creative solutions to customer challenges.
- Independent: Self-motivated with the ability to work autonomously in a remote environment.
**Soft Skills:**
- Planning: Strong organizational skills to manage multiple tasks effectively.
- Leadership: Demonstrated capability to inspire and guide customers to satisfactory resolutions.
**Benefits:**
- Comprehensive life insurance plans.
- Visa sponsorship for eligible candidates.
- Joining Bonus upon successful completion of onboarding.
**Working Environment:**
At Bristol-Myers Squibb, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe that the diversity of our workforce strengthens our commitment to patients and drives innovation.
**Application Deadline:**
Please submit your application by October 22, 2024.
**Equal Opportunity Statement:**
Bristol-Myers Squibb is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
