**Job Title:** Remote Customer Care Specialist
**Company:** CVS Health
**Location:** Denver, Colorado, US
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
### Job Description
CVS Health is seeking a dedicated and passionate Remote Customer Care Specialist to join our dynamic team. As a key player in delivering exceptional customer service, you will engage with our customers to provide solutions and enhance their experience with our health services. This role is perfect for someone who thrives in a fast-paced, remote environment and is eager to contribute to the mission of improving health outcomes for all.
### Key Responsibilities
- **Customer Support:** Serve as the first point of contact for customers via phone, chat, and email. Address inquiries, resolve issues, and provide accurate information regarding CVS Health's products and services.
- **Problem Solving:** Utilize critical thinking skills to assess customer needs and develop effective solutions. Escalate complex inquiries to supervisory staff when appropriate.
- **Documentation:** Maintain detailed and accurate records of customer interactions and transactions in our database, ensuring that all information is updated and handled confidentially.
- **Process Improvement:** Identify opportunities to enhance customer service processes and provide feedback to management. Encourage curiosity and questioning to foster innovation within the team.
- **Collaboration:** Work closely with team members and other departments to support customer needs and resolve any issues effectively.
- **Training and Development:** Stay informed about CVS Health's products, services, and policies. Participate in training sessions to enhance knowledge and skills relevant to customer care.
- **Performance Metrics:** Meet and exceed established performance goals for customer satisfaction, response time, and resolution rates.
### Requirements
**Educational Background:**
- High school diploma or equivalent required; associate's degree or higher preferred.
**Experience:**
- A minimum of 3 years of experience in a customer service or support role, preferably in the healthcare or retail sector.
**Skills and Competencies:**
- **Soft Skills:**
- Strong attention to detail to ensure accuracy in customer interactions and documentation.
- Exceptional critical thinking skills to analyze situations and develop effective responses.
- **Technical Skills:**
- Proficiency in using customer relationship management (CRM) software and other digital communication tools.
- Basic understanding of health services and products is an advantage.
**Personality Traits:**
- **Dedicated:** Demonstrates a commitment to helping customers and contributing to the team's success.
- **Passionate:** Shows enthusiasm for making a difference in customers' lives and is driven by a passion for healthcare.
### Benefits
- Employee discounts on CVS Health products and services
- Remote work flexibility to support work-life balance
- Paid sick leave for eligible employees
### Working Environment
At CVS Health, we encourage curiosity and questioning to fuel innovation and growth. You will join a supportive team that values the contributions of its members and fosters an inclusive environment where new ideas are welcomed.
### Application Information
If you are ready to take the next step in your career and make a difference in the lives of others, we invite you to apply by the deadline of ********** **.
### Equal Opportunity Statement
CVS Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, gender identity or expression, sexual orientation, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
