Job Description:
Constellation Brands is seeking a dedicated and energetic Remote Customer Service Associate to join our team in Fort Worth, Texas. As a member of our Customer Service team, you will be responsible for providing exceptional customer service to our clients and partners. This is a full-time position at the associate level, requiring a minimum of four years of experience in customer service.
Responsibilities:- Answering customer inquiries via phone, email, and chat in a timely and professional manner- Resolving customer issues and complaints with empathy and emotional intelligence- Conducting research to provide accurate information and solutions to customers- Maintaining a high level of product knowledge to effectively assist customers- Building strong relationships with colleagues, clients, and partners to ensure customer satisfaction- Collaborating with other departments to address customer needs and improve service delivery- Keeping accurate records of customer interactions and transactions in the CRM system- Participating in training sessions and workshops to enhance skills and knowledge
Requirements:- Minimum of four years of experience in customer service- Energetic personality with a dedication to providing excellent customer service- Strong emotional intelligence and ability to empathize with customers- Excellent research skills to find accurate information and solutions- Ability to work remotely and independently with minimal supervision- Proficiency in Microsoft Office Suite and CRM systems- Excellent communication and interpersonal skills- Proven track record of meeting and exceeding customer service goals- Ability to multitask and prioritize in a fast-paced environment
Benefits:- Parental leave- Travel opportunities- Employee discounts
Working Environment:At Constellation Brands, we prioritize building strong relationships with our colleagues, clients, and partners. As a Remote Customer Service Associate, you will be expected to work collaboratively with others to ensure customer satisfaction and business success.
Deadline to Apply:May 22, 2024
Equal Opportunity Statement:Constellation Brands is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We actively seek diversity in our workforce and encourage individuals of all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
