Remote Customer Success Associate

Job Description:

Fidelity National Financial is seeking a Remote Customer Success Associate to join our team in Fort Worth, Texas. This full-time entry-level position is perfect for someone who is adaptable, confident, innovative, and skilled at planning. As a Customer Success Associate, you will be responsible for ensuring our customers have a positive experience with our products and services.

Responsibilities:- Build and maintain strong relationships with customers through remote communication channels- Provide timely and effective support to customers, addressing any inquiries or issues they may have- Assist customers with onboarding and training on our products- Gather feedback from customers to improve our products and services- Collaborate with our sales and product teams to ensure customer satisfaction- Monitor customer success metrics and report on key performance indicators- Stay up-to-date on industry trends and best practices in customer success

Requirements:- No prior experience required- Bachelor's degree in business, marketing, or related field preferred- Excellent communication and problem-solving skills- Ability to work independently and prioritize tasks effectively- Proficiency in using remote communication tools- High level of adaptability and confidence- Strong innovation and planning skills

Benefits:- Profit sharing opportunities- Joining bonus- Paid time off (PTO)

Working Environment:Join our team and embrace creativity in a culture that values fresh ideas and inventive solutions. You will have the opportunity to collaborate with a diverse group of individuals who are passionate about delivering exceptional customer service.

Deadline to Apply: May 16, 2024

Equal Opportunity Statement:Fidelity National Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.