Job Description:
Cisco Systems is seeking a part-time Remote Customer Success Manager to join our team based in Phoenix, Arizona. As a Mid-to-Senior Level professional with at least 6 years of experience in customer success or a related field, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success.
Responsibilities:1. Serve as the primary point of contact for assigned accounts, understanding their needs and goals to provide tailored solutions.2. Develop and execute strategic account plans to drive customer engagement, retention, and growth.3. Conduct regular check-ins with customers to assess satisfaction, address concerns, and identify opportunities for upsells.4. Collaborate with sales, product, and support teams to deliver exceptional customer service and exceed customer expectations.5. Analyze customer data and feedback to identify trends and drive continuous improvement in our customer success processes.6. Act as a trusted advisor to customers, offering guidance on best practices and helping them achieve their desired outcomes.7. Proactively identify and address any issues or roadblocks that may arise, ensuring a smooth customer experience.
Requirements:1. Bachelor's degree in Business Administration, Marketing, or a related field.2. Proven track record of success in customer success, account management, or a similar role.3. Excellent communication and interpersonal skills to build rapport with customers and internal stakeholders.4. Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.5. Hardworking and confident personality traits to drive results and build trust with customers.6. Adaptability and critical thinking skills to navigate challenges and find creative solutions.7. Ability to work independently and as part of a team, collaborating with colleagues across different departments.8. Proficiency in customer relationship management (CRM) systems and other relevant technologies.
Benefits:1. Disability insurance to provide financial protection in the event of a disability.2. Company-provided equipment to support your remote work setup.3. Remote work flexibility to balance work-life commitments.
Working Environment:At Cisco Systems, we are committed to exceeding customer expectations and delivering delight in every interaction. Our Customer Success Manager will play a crucial role in ensuring our customers' satisfaction and success. Join us and be a part of a dynamic team dedicated to driving positive outcomes for our customers.
Deadline to Apply: June 26, 2024
Equal Opportunity Statement:Cisco Systems is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to provide an accessible and inclusive recruitment process for all candidates.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
