Remote Customer Success Officer

Job Description:

Guardian Life Ins. Co. of America is seeking a Remote Customer Success Officer to join our team in Philadelphia, Pennsylvania. This is a full-time position at the Associate Level, requiring a minimum of 3 years of experience in a customer-facing role. The ideal candidate will be reliable and resilient, with strong communication skills and the ability to think creatively and make decisions under pressure.

Responsibilities:- Manage a portfolio of client accounts, ensuring high levels of customer satisfaction and retention- Proactively reach out to customers to understand their needs and provide personalized solutions- Collaborate with internal teams to address customer issues and provide timely resolutions- Analyze customer data and feedback to identify trends and opportunities for improvement- Develop and implement customer success strategies to drive business growth- Conduct regular check-ins with clients to gather feedback and assess satisfaction levels- Provide product demonstrations and training to customers as needed- Work closely with sales and marketing teams to support customer acquisition and upselling efforts

Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- Strong communication and interpersonal skills- Proven experience in a customer success or account management role- Ability to work independently and remotely- Proficiency in Microsoft Office and CRM software- Demonstrated creativity and strong decision-making skills- Ability to prioritize tasks and manage time effectively

Benefits:- Gym membership- Travel opportunities- Free accommodation during business trips

Working Environment:The successful candidate will thrive in an energetic and rapidly evolving work setting, where collaboration and innovation are valued.

Equal Opportunity Statement:Guardian Life Ins. Co. of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.