**Job Title: Remote Customer Support Assistant**
**Company: Anixter International**
**Location: Denver, Colorado, US**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
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### **Job Description**
Anixter International is seeking a driven and independent Remote Customer Support Assistant to join our dynamic team. This entry-level position offers the opportunity to support our customers by providing high-quality service and assistance remotely. The ideal candidate will exhibit strong communication skills and a collaborative spirit while working under minimal supervision to resolve customer inquiries and issues efficiently.
### **Key Responsibilities**
- **Customer Communication**: Respond promptly to a high volume of customer inquiries via phone, email, and chat. Address concerns, provide accurate information, and guide customers in a friendly and professional manner.
- **Issue Resolution**: Identify customer issues and escalate them as necessary, ensuring timely resolution while maintaining a positive experience for the customer.
- **Account Management**: Assist customers with account inquiries, including order status, account setups, and invoice questions. Confirm customer identities as needed to protect their data.
- **Documentation**: Maintain detailed records of customer interactions, issues, and resolutions using our customer relationship management (CRM) system. Ensure accurate data entry and timely updates.
- **Team Collaboration**: Work closely with other departments, such as sales and technical support, to resolve customer issues and facilitate information sharing that enhances service quality.
- **Feedback Collection**: Gather customer feedback and insights to help improve our products and services. Report trends or common issues to management.
- **Training and Development**: Participate in training sessions to improve product knowledge and customer service skills. Stay up-to-date with company policies, product updates, and industry trends.
- **Adherence to Standards**: Uphold the highest standards of ethical conduct and integrity in all customer interactions, ensuring compliance with company policies and regulations.
### **Requirements**
- **Education**: High school diploma or equivalent; associate degree preferred.
- **Experience**: Minimum of 1 year of experience in customer service or a related field, preferably in a remote working environment.
- **Personality Traits**:
- **Driven**: A self-motivated individual who takes initiative and strives to exceed customer expectations.
- **Independent**: Ability to work independently with minimal supervision, effectively managing time and priorities.
- **Soft Skills**:
- **Communication**: Exceptional verbal and written communication skills to effectively engage with customers, listen actively, and convey complex information clearly.
- **Teamwork**: A collaborative attitude, willing to support team members and contribute to a positive team culture.
- **Technical Skills**: Proficiency in Microsoft Office Suite and experience with CRM software preferred. Familiarity with remote working tools and technology (e.g., video conferencing, chat platforms).
### **Benefits**
- **Travel & Spending Expenses**: Coverage of approved travel-related costs to enhance customer support experiences.
- **Paid Time Off (PTO)**: Flexible paid time off to promote work-life balance.
- **Visa Sponsorship**: Available for qualified candidates to assist with relocation and working in the US.
### **Working Environment**
At Anixter International, we promote a work environment that upholds the highest standards of ethical conduct and integrity. We foster a culture of transparency, respect, and inclusivity where all team members are encouraged to contribute effectively.
### **Application Deadline**
Interested candidates are encouraged to apply by **October 17, 2024**.
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**Equal Opportunity Statement**
Anixter International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
