Remote Customer Support Assistant

Job Description:

Dick's Sporting Goods is seeking a Remote Customer Support Assistant to join our team in Philadelphia, Pennsylvania. As a full-time Associate Level position, the Remote Customer Support Assistant will be responsible for providing exceptional customer service to our clients while working remotely. The ideal candidate will have at least 3 years of experience in customer support and possess a driven and energetic personality to excel in this role.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a professional and timely manner.2. Assist customers with product information, order tracking, and issue resolution.3. Collaborate with internal teams to resolve customer complaints and provide feedback for continuous improvement.4. Maintain accurate records of customer interactions and transactions.5. Meet or exceed customer service goals and KPIs set by the company.6. Stay up-to-date on product knowledge and industry trends to provide accurate information to customers.

Requirements:1. 3+ years of experience in customer support or a related field.2. Driven and energetic personality with a passion for helping customers.3. Strong communication and problem-solving skills.4. Ability to work independently and as part of a team.5. Cooperation and people management skills.6. Proficiency in Microsoft Office and CRM software.7. High school diploma or equivalent, with a college degree preferred.

Benefits:1. Training & professional development opportunities to further your career.2. Relocation allowance for eligible candidates.3. Gym membership to promote a healthy work-life balance.

Working Environment:At Dick's Sporting Goods, you will collaborate with colleagues worldwide, fostering a global village mentality. Our team values diversity, inclusion, and teamwork to achieve our mission of providing the best customer service in the industry.

Deadline to Apply:Please submit your application by May 8, 2024. We look forward to welcoming a talented individual to our team!

Equal Opportunity Statement:Dick's Sporting Goods is an equal opportunity employer and values diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.