**Job Title:** Remote Customer Support Associate
**Company:** Liberty Mutual Insurance Group
**Location:** Austin, Texas, US
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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### Job Description
**Overview:**
Liberty Mutual Insurance Group is seeking a dedicated and enthusiastic Remote Customer Support Associate to join our dynamic team in Austin, Texas. This part-time position is ideal for individuals who are passionate about providing exceptional customer service and are adept at navigating the challenges of a fast-paced, entrepreneurial working environment. If you're looking to join a company that values adaptability, teamwork, and creativity, we encourage you to apply!
### Key Responsibilities:
- **Customer Assistance:** Provide timely and accurate responses to customer inquiries through various channels, including phone, email, and chat, ensuring a positive customer experience in every interaction.
- **Problem Resolution:** Identify customer issues and concerns, investigate, and resolve them efficiently, escalating to the appropriate team when necessary.
- **Policy Knowledge:** Maintain up-to-date knowledge of Liberty Mutual products, services, and company policies to effectively assist customers and provide accurate information.
- **Documentation:** Accurately document all customer interactions in the company's customer relationship management (CRM) system, ensuring a detailed and organized record for reference.
- **Feedback Collection:** Actively collect and relay customer feedback to management for service improvement initiatives and product enhancements.
- **Collaboration:** Work closely with team members and cross-functional teams to address customer needs, share insights, and develop creative solutions to improve the overall customer journey.
- **Teamwork:** Participate in team meetings, training sessions, and workshops that promote best practices in customer service and enhance overall team performance.
- **Time Management:** Manage workload effectively to ensure that all customer inquiries are addressed in a timely manner while balancing multiple tasks and responsibilities.
- **Continuous Learning:** Engage in ongoing training opportunities and workshops to stay abreast of changes in policies, technology, and customer service practices in the insurance industry.
- **Entrepreneurial Spirit:** Cultivate and contribute to an entrepreneurial atmosphere, encouraging innovative solutions and proactive thinking in service delivery.
### Requirements:
- **Education:** Bachelor's degree preferred; relevant experience may substitute for education requirements.
- **Experience:** Minimum of 2 years' experience in customer support or a related field, preferably within the insurance industry.
- **Personality Traits:**
- *Adaptable:* Ability to adjust to new challenges and handle changing situations with enthusiasm and poise.
- *Passionate:* Demonstrated passion for customer service, with a genuine interest in helping customers and colleagues succeed.
- **Soft Skills:**
- *Time Management:* Strong organizational skills with the ability to prioritize tasks effectively and meet deadlines without compromising service quality.
- *Teamwork:* Excellent interpersonal skills that foster teamwork and collaboration, contributing to a positive and productive work environment.
- **Technical Proficiency:** Familiarity with CRM systems, Microsoft Office Suite, and other relevant software tools. Experience with remote customer support technology is a plus.
### Benefits:
- **Life Insurance:** Competitive life insurance benefits to secure your family's future.
- **Dental Insurance:** Comprehensive dental coverage to ensure your oral health is well taken care of.
- **Free Food:** Enjoy complimentary snacks and meals catered by the company to keep you energized throughout the day.
### Working Environment:
At Liberty Mutual Insurance Group, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and a proactive approach to problem-solving, fostering a culture of collaboration and continuous improvement.
### How to Apply:
Interested candidates should submit their application by **October 10, 2024**. Applications should include a resume and a cover letter highlighting relevant experience and why you are a good fit for this role.
**Equal Opportunity Statement:**
Liberty Mutual Insurance Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds and experiences to apply, ensuring that our team reflects the diverse customers we serve.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
