**Job Title: Remote Customer Support Representative**
**Company: J.P. Morgan Chase**
**Location: Austin, Texas, US**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: Minimum 4 years**
**Application Deadline: October 10, 2024**
**Company Overview:**
At J.P. Morgan Chase, we are dedicated to delivering exceptional financial services and building lasting relationships with our clients. Our focus on exceeding customer expectations drives our commitment to creating a rewarding and supportive workplace. As part of our team, you will play a pivotal role in ensuring our customers receive the outstanding support they deserve.
**Position Overview:**
We are seeking a hard-working and resourceful Remote Customer Support Representative who is passionate about helping clients and committed to enhancing their customer experience. This part-time position is ideal for individuals who thrive in a fast-paced environment and are equipped with strong planning and cooperation skills. Our goal is to not only meet but exceed customer expectations, ensuring that each interaction leaves a positive and lasting impression.
**Key Responsibilities:**
- Serve as the first point of contact for customers via phone, email, and chat, addressing inquiries and resolving issues in a timely manner.
- Provide accurate and thorough information on J.P. Morgan Chase products and services, including account details, transaction inquiries, and troubleshooting technical issues.
- Handle customer complaints with empathy and professionalism, ensuring timely resolution and follow-up to ensure customer satisfaction.
- Collaborate with team members and departments to identify and escalate issues that require additional support or expertise.
- Maintain detailed and accurate records of customer interactions and transactions using our Customer Relationship Management (CRM) systems.
- Stay informed about product updates, policy changes, and industry trends to provide customers with accurate and relevant information.
- Engage in proactive outreach to customers to ensure their needs are met and to enhance overall customer satisfaction.
- Participate in team meetings and training sessions to continuously improve product knowledge and customer service skills.
- Adhere to all company policies and procedures, ensuring compliance with regulatory standards.
**Requirements:**
- Minimum of 4 years of experience in customer support or a related field, preferably in the financial services industry.
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Strong problem-solving abilities and the capacity to think critically in high-pressure situations.
- Demonstrated ability to work independently and manage time effectively in a remote environment.
- Proven track record of being resourceful and finding solutions to complex issues.
- Strong planning skills to manage workloads and prioritize tasks effectively.
- Ability to work collaboratively and cooperatively within a diverse team.
- Proficiency in using CRM software and computer applications, including Microsoft Office Suite and other relevant programs.
- High level of professionalism and a deep commitment to customer satisfaction.
**Personality Traits:**
- Hardworking: Demonstrates diligence and a strong work ethic to meet and exceed customer expectations.
- Resourceful: Ability to think creatively and find efficient solutions to challenges that arise in customer interactions.
**Benefits:**
- Gym membership to promote wellness and a healthy work-life balance.
- Paid Time Off (PTO) to support personal health and well-being.
- Parental leave to assist with family needs during important life events.
**Working Environment:**
Our remote working environment emphasizes a culture that prioritizes excellence in customer support. We foster an inclusive atmosphere where team members are encouraged to share ideas and best practices, all while striving to deliver delight to our customers at every opportunity.
**Equal Opportunity Statement:**
J.P. Morgan Chase is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.
**How to Apply:**
If you are enthusiastic about providing outstanding customer service and have the required experience, please submit your application by the deadline of October 10, 2024. We look forward to reviewing your application and potentially welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
