**Job Title:** Remote Customer Support Representative
**Company:** Jones Lang LaSalle
**Location:** Phoenix, Arizona, US
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
**Job Description:**
Jones Lang LaSalle is seeking a dedicated and dynamic Remote Customer Support Representative to join our team. This part-time position offers a unique opportunity to provide exceptional customer service while working remotely in a collaborative and innovative environment. As part of our mission to deliver unparalleled support and services to our clients, you will play a vital role in ensuring customer satisfaction and fostering strong relationships.
**Key Responsibilities:**
1. **Customer Interaction:**
- Provide timely and effective responses to customer inquiries via various channels, including phone, email, and chat.
- Understand customer needs and address issues with empathy and professionalism.
2. **Problem Resolution:**
- Diagnose and resolve customer issues efficiently while ensuring a high level of customer satisfaction.
- Escalate complex issues to the appropriate departments as needed, and follow up to ensure timely resolution.
3. **Customer Relationship Management:**
- Foster positive relationships with customers and stakeholders by actively listening and addressing their concerns.
- Utilize CRM tools to track interactions, document feedback, and maintain accurate customer profiles.
4. **Collaboration:**
- Work closely with cross-functional teams, including sales, technical support, and marketing to relay customer feedback and identify areas for improvement.
- Participate in team meetings and brainstorming sessions to contribute ideas for enhancing customer experience and service efficiency.
5. **Product Knowledge:**
- Stay updated on the company's products and services to provide informed responses to customer inquiries.
- Assist in creating and maintaining customer support documentation and FAQs to enhance the self-service experience.
6. **Training and Mentorship:**
- Provide guidance and support to new team members as needed, sharing best practices to foster a cohesive team environment.
- Engage in continuous learning to improve skills and knowledge relevant to the customer support role.
7. **Performance Metrics:**
- Meet or exceed established performance metrics for response times, resolution rates, and customer satisfaction scores.
- Prepare and submit reports on customer support performance and feedback.
8. **Innovative Solutions:**
- Proactively identify areas for process improvement and propose creative solutions to enhance the customer support experience.
- Contribute to an environment that celebrates and nurtures innovation, encouraging team participation in generating fresh ideas.
**Requirements:**
- **Education:** High school diploma required; bachelor's degree preferred.
- **Experience:** Minimum of 3 years of experience in a customer support role, with a proven track record of success.
- **Technical Skills:** Proficient in using customer service software, CRM tools, and MS Office Suite.
- **Soft Skills:**
- Strong negotiation skills with the ability to find win-win solutions.
- Excellent people management skills capable of engaging with diverse customer personalities.
- **Personality Traits:**
- Resourceful and driven, with the ability to work independently and manage multiple tasks effectively.
- A proactive problem solver who thrives in a fast-paced environment.
**Benefits:**
- Employee discounts on products and services.
- Relocation allowance for eligible candidates.
- Retirement plan options to secure your financial future.
**Working Environment:**
Join a vibrant team that encourages you to unleash your creativity and contribute to a culture that celebrates and nurtures innovation. We promote flexibility, teamwork, and the sharing of ideas to achieve excellence in customer service.
**Application Deadline:**
Please submit your application by **October 17, 2024**.
**Equal Opportunity Statement:**
Jones Lang LaSalle is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
