Remote Hotel Reservationist

Job summary
Seeking a detail-oriented and customer-focused Remote Hotel ReservationistHandle hotel reservations and assist guestsWork remotely with flexible schedule
Job seniority: entry level
Responsibilities
• Handle hotel reservations, including receiving inquiries, making bookings, and confirming room availability.• Interact with guests via phone, email, and in-person to assist with reservation inquiries, changes, and cancellations.• Assist guests during check-in and check-out, ensuring a smooth and efficient process while addressing any special requests or concerns.• Collect payment information, process reservations, and issue invoices or receipts as needed.• Promote additional services to enhance guest experience and increase revenue.• Assist guests with general inquiries, directions, and information about local attractions and services.• Address and resolve guest issues or concerns related to reservations, billing, or service quality.
Requirements
• Good communication and interpersonal skills, with a courteous and welcoming demeanor.• Good organizational and multitasking abilities.• Attention to detail and accuracy.• Ability to work independently and as part of a team.• Strong knowledge of travel destinations, attractions, and various travel products and services.• Customer service and problem-solving abilities.• A passion for travel and a desire to help others create memorable experiences.• 18+ years old• Be a US resident
Benefits
• Remote position• Flexible remote work environment• Competitive salary• Travel perks and discounts on personal and professional travel• Free training• FAM Trips• Supportive team